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For those of you in the customer service/patient experience field within the healthcare industry, I would like to know what HIPAA-compliant software you are using to document/track/manage your complaints/customer feedback. We have been using an Access database, but it is cumbersome, not user-friendly, and our IT team really has no one to support it. I would really like to look at a cost-effective system that acted more like a CRM (think Salesforce) where activity could be entered & monitored, relevant parties tagged, deadlines set, alerts sent, analysis performed, etc. In advance, thank you for any assistance you can provide with this question.