<![CDATA[ Articles RSS Feed]]> https://www.customercontactweekdigital.com/rss/articles en Fri, 17 Apr 2026 17:43:16 +0000 <![CDATA[Return Policies Set the Tone for Online Retail Experiences]]> https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/return-policies-online-retail-experiences?utm_medium=RSS https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/return-policies-online-retail-experiences?utm_medium=RSS Wed, 15 Apr 2026 19:42:14 +0000 <![CDATA[Meta’s Working on an Agentic AI Replacement of Zuckerberg]]> https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/meta-agentic-ai-for-zuckerberg?utm_medium=RSS https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/meta-agentic-ai-for-zuckerberg?utm_medium=RSS Mon, 13 Apr 2026 21:13:26 +0000 <![CDATA[3 Things CX Professionals Can Learn from NYC311]]> https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/3-things-cxprofessionals-can-learn-from-nyc311?utm_medium=RSS https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/3-things-cxprofessionals-can-learn-from-nyc311?utm_medium=RSS Thu, 09 Apr 2026 14:46:30 +0000 <![CDATA[What Do the Oracle Layoffs Mean for CX Teams?]]> https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/oracle-layoffs-mean-for-cx-teams?utm_medium=RSS https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/oracle-layoffs-mean-for-cx-teams?utm_medium=RSS Mon, 06 Apr 2026 21:31:14 +0000 <![CDATA[Missed Connections: Social Media in CX]]> https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/missed-connections-social-media-in-cx?utm_medium=RSS https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/missed-connections-social-media-in-cx?utm_medium=RSS Fri, 03 Apr 2026 16:43:16 +0000 <![CDATA[Pre-Register Now: Beyond the Buzz: What it Takes to Build a Frontier Contact Cen...]]> https://www.customercontactweekdigital.com/ai-for-cx/articles/pre-register-now-beyond-the-buzz-what-it-takes-to-build-a-frontier-contact-center?utm_medium=RSS https://www.customercontactweekdigital.com/ai-for-cx/articles/pre-register-now-beyond-the-buzz-what-it-takes-to-build-a-frontier-contact-center?utm_medium=RSS Thu, 16 Apr 2026 14:35:52 +0000 <![CDATA[The TSA Crisis: An Employee Experience Nightmare]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/the-tsa-crisis-an-employee-experience-nightmare?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/the-tsa-crisis-an-employee-experience-nightmare?utm_medium=RSS Mon, 30 Mar 2026 20:39:46 +0000 <![CDATA[The FCC Is At It Again]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/ecac-chair-fcc-outsourcing?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/ecac-chair-fcc-outsourcing?utm_medium=RSS Mon, 30 Mar 2026 19:24:03 +0000 <![CDATA[Pinterest’s Customer Experience Has Transformed]]> https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/pinterests-customer-experience-has-transformed?utm_medium=RSS https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/pinterests-customer-experience-has-transformed?utm_medium=RSS Thu, 26 Mar 2026 19:01:33 +0000 <![CDATA[The Experience-Led AI Framework]]> https://www.customercontactweekdigital.com/ai-for-cx/articles/the-experience-led-ai-framework-why-contact-center-ai-fails-and-how-ecosystem-architecture-fixes-it?utm_medium=RSS https://www.customercontactweekdigital.com/ai-for-cx/articles/the-experience-led-ai-framework-why-contact-center-ai-fails-and-how-ecosystem-architecture-fixes-it?utm_medium=RSS Thu, 26 Mar 2026 18:51:01 +0000 <![CDATA[New in Experience Management: Qualtrics X4 2026 in Review]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/qualtrics-x4-2026?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/qualtrics-x4-2026?utm_medium=RSS Wed, 25 Mar 2026 21:11:10 +0000 <![CDATA[Apple Releases First "Background Security Update"]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/apple-releases-first-background-security-update?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/apple-releases-first-background-security-update?utm_medium=RSS Mon, 23 Mar 2026 17:11:02 +0000