<![CDATA[ Articles RSS Feed]]> https://www.customercontactweekdigital.com/rss/articles en Thu, 07 May 2026 21:25:14 +0000 <![CDATA[Spring Webinar Pass: How AI Will Elevate Patient Experiences, While Eliminating...]]> https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/spring-webinar-pass-how-ai-will-elevate-patient-experiences-while-eliminating-escalations-for-good?utm_medium=RSS https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/spring-webinar-pass-how-ai-will-elevate-patient-experiences-while-eliminating-escalations-for-good?utm_medium=RSS Thu, 30 Apr 2026 20:57:04 +0000 <![CDATA[The New Customer Centricity: Fast, Personalized, Proactive]]> https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/the-new-customer-centricity-fast-personalized-proactive?utm_medium=RSS https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/the-new-customer-centricity-fast-personalized-proactive?utm_medium=RSS Thu, 30 Apr 2026 20:55:50 +0000 <![CDATA[The CX Exec to CEO Pipeline]]> https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/cx-exec-to-ceo-pipeline?utm_medium=RSS https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/cx-exec-to-ceo-pipeline?utm_medium=RSS Wed, 29 Apr 2026 19:57:51 +0000 <![CDATA[Spotify Shows Users It’s Listening, Releases Fitness Content]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/spotify-fitness-partnering-with-peloton?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/spotify-fitness-partnering-with-peloton?utm_medium=RSS Tue, 28 Apr 2026 20:39:20 +0000 <![CDATA[How does the "Gamblification" of Our World Affect Customer Trust?]]> https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/gamblification-of-our-world?utm_medium=RSS https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/gamblification-of-our-world?utm_medium=RSS Thu, 23 Apr 2026 20:59:03 +0000 <![CDATA[LLMs are Hungry– For Failed Companies’ Slack Chats]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/old-slack-chats-fed-t0-llms?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/old-slack-chats-fed-t0-llms?utm_medium=RSS Thu, 23 Apr 2026 20:49:50 +0000 <![CDATA[The “Salesforce Ones” Didn’t Do So Well. Now Allbirds is Pivoting… to AI?]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/allbirds-pivot-from-salesforce-ones-to-ai?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/allbirds-pivot-from-salesforce-ones-to-ai?utm_medium=RSS Fri, 17 Apr 2026 19:57:02 +0000 <![CDATA[Return Policies Set the Tone for Online Retail Experiences]]> https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/return-policies-online-retail-experiences?utm_medium=RSS https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/return-policies-online-retail-experiences?utm_medium=RSS Wed, 15 Apr 2026 19:42:14 +0000 <![CDATA[Meta’s Working on an Agentic AI Replacement of Zuckerberg]]> https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/meta-agentic-ai-for-zuckerberg?utm_medium=RSS https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/meta-agentic-ai-for-zuckerberg?utm_medium=RSS Mon, 13 Apr 2026 21:13:26 +0000 <![CDATA[3 Things CX Professionals Can Learn from NYC311]]> https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/3-things-cxprofessionals-can-learn-from-nyc311?utm_medium=RSS https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/3-things-cxprofessionals-can-learn-from-nyc311?utm_medium=RSS Thu, 09 Apr 2026 14:46:30 +0000 <![CDATA[What Do the Oracle Layoffs Mean for CX Teams?]]> https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/oracle-layoffs-mean-for-cx-teams?utm_medium=RSS https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/oracle-layoffs-mean-for-cx-teams?utm_medium=RSS Mon, 06 Apr 2026 21:31:14 +0000 <![CDATA[Missed Connections: Social Media in CX]]> https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/missed-connections-social-media-in-cx?utm_medium=RSS https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/missed-connections-social-media-in-cx?utm_medium=RSS Fri, 03 Apr 2026 16:43:16 +0000