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        <pubDate>Fri, 17 Apr 2026 17:52:21 +0000</pubDate>
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                <title><![CDATA[Return Policies Set the Tone for Online Retail Experiences]]></title>
                <link>https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/return-policies-online-retail-experiences?utm_medium=RSS</link>
                <description><![CDATA[ The companies that are holding onto their customers are the ones that are centering the consumer’s experience rather than only prioritizing cost-cutting. ]]></description>
                <author><![CDATA[ london.whiting@cmpteam.com (London Whiting) ]]></author>
                <guid>https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/return-policies-online-retail-experiences?utm_medium=RSS</guid>
                <pubDate>Wed, 15 Apr 2026 19:42:14 +0000</pubDate>
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                <title><![CDATA[Meta’s Working on an Agentic AI Replacement of Zuckerberg]]></title>
                <link>https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/meta-agentic-ai-for-zuckerberg?utm_medium=RSS</link>
                <description><![CDATA[ Agentic AI is becoming mainstream. What can this tell us about customers’ expectations? ]]></description>
                <author><![CDATA[ london.whiting@cmpteam.com (London Whiting) ]]></author>
                <guid>https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/meta-agentic-ai-for-zuckerberg?utm_medium=RSS</guid>
                <pubDate>Mon, 13 Apr 2026 21:13:26 +0000</pubDate>
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                <title><![CDATA[3 Things CX Professionals Can Learn from NYC311]]></title>
                <link>https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/3-things-cxprofessionals-can-learn-from-nyc311?utm_medium=RSS</link>
                <description><![CDATA[ New York City’s public service hotline has excelled in unifying contact channels, allowing New Yorkers to choose how they want to resolve various issues. ]]></description>
                <author><![CDATA[ london.whiting@cmpteam.com (London Whiting) ]]></author>
                <guid>https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/3-things-cxprofessionals-can-learn-from-nyc311?utm_medium=RSS</guid>
                <pubDate>Thu, 09 Apr 2026 14:46:30 +0000</pubDate>
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                <title><![CDATA[What Do the Oracle Layoffs Mean for CX Teams?]]></title>
                <link>https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/oracle-layoffs-mean-for-cx-teams?utm_medium=RSS</link>
                <description><![CDATA[ This isn’t just a one-off restructuring. It signals a huge shift and sets the tone for other companies, and not just in tech. ]]></description>
                <author><![CDATA[ london.whiting@cmpteam.com (London Whiting) ]]></author>
                <guid>https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/oracle-layoffs-mean-for-cx-teams?utm_medium=RSS</guid>
                <pubDate>Mon, 06 Apr 2026 21:31:14 +0000</pubDate>
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                <title><![CDATA[Missed Connections: Social Media in CX]]></title>
                <link>https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/missed-connections-social-media-in-cx?utm_medium=RSS</link>
                <description><![CDATA[ This former social media manager weighs in on how to use social media feedback as a customer research tool. ]]></description>
                <author><![CDATA[ london.whiting@cmpteam.com (London Whiting) ]]></author>
                <guid>https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/missed-connections-social-media-in-cx?utm_medium=RSS</guid>
                <pubDate>Fri, 03 Apr 2026 16:43:16 +0000</pubDate>
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                <title><![CDATA[Pinterest’s Customer Experience Has Transformed]]></title>
                <link>https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/pinterests-customer-experience-has-transformed?utm_medium=RSS</link>
                <description><![CDATA[ Pinterest is redefining its customer experience through democratizing ad tools and internal restructuring around AI. ]]></description>
                <author><![CDATA[ london.whiting@cmpteam.com (London Whiting) ]]></author>
                <guid>https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/pinterests-customer-experience-has-transformed?utm_medium=RSS</guid>
                <pubDate>Thu, 26 Mar 2026 19:01:33 +0000</pubDate>
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                <title><![CDATA[Three CX Lessons From Japan’s Omotenashi Philosophy]]></title>
                <link>https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/3-cx-lessons-from-omotenashi?utm_medium=RSS</link>
                <description><![CDATA[ The Japanese culture of omotenashi provides an excellent benchmark for leaders worldwide prioritizing human empathy in customer experiences. ]]></description>
                <author><![CDATA[ london.whiting@cmpteam.com (London Whiting) ]]></author>
                <guid>https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/3-cx-lessons-from-omotenashi?utm_medium=RSS</guid>
                <pubDate>Wed, 04 Mar 2026 20:53:05 +0000</pubDate>
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                <title><![CDATA[The “Phygital” Strategy Behind The UPS Store’s Top Spot on Forbes’ List]]></title>
                <link>https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/ups-store-phygital-strategy?utm_medium=RSS</link>
                <description><![CDATA[ For three years, The UPS Store has ranked #1 in overall customer experience, according to Forbes ]]></description>
                <author><![CDATA[ london.whiting@cmpteam.com (London Whiting) ]]></author>
                <guid>https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/ups-store-phygital-strategy?utm_medium=RSS</guid>
                <pubDate>Thu, 26 Feb 2026 18:06:38 +0000</pubDate>
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                <title><![CDATA[Don’t Let AI Break Your Customer Relationships]]></title>
                <link>https://www.customercontactweekdigital.com/ccw-analyst-insights/whitepapers/dont-let-ai-break-your-customer-relationships?utm_medium=RSS</link>
                <description><![CDATA[ New Research Report: Don’t Let AI Break Your Customer Relationships ]]></description>
                <author><![CDATA[ brian.cantor@customermanagementpractice.com (Brian Cantor) ]]></author>
                <guid>https://www.customercontactweekdigital.com/ccw-analyst-insights/whitepapers/dont-let-ai-break-your-customer-relationships?utm_medium=RSS</guid>
                <pubDate>Wed, 04 Feb 2026 16:58:25 +0000</pubDate>
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                <title><![CDATA[AI Trends in 2026]]></title>
                <link>https://www.customercontactweekdigital.com/ccw-analyst-insights/whitepapers/ai-trends-in-2026?utm_medium=RSS</link>
                <description><![CDATA[ AI is a major player in the contact center space. From optimizing workflows to enhancing agent expertise, AI has transformed how the contact center operates. ]]></description>
                <author><![CDATA[ brooke.lynch@customermanagementpractice.com (Brooke Lynch) ]]></author>
                <guid>https://www.customercontactweekdigital.com/ccw-analyst-insights/whitepapers/ai-trends-in-2026?utm_medium=RSS</guid>
                <pubDate>Tue, 14 Apr 2026 15:10:45 +0000</pubDate>
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                <title><![CDATA[AI Agents: Human-Like Conversations, Enterprise-Grade Execution]]></title>
                <link>https://www.customercontactweekdigital.com/ccw-analyst-insights/whitepapers/ai-agents-human-like-conversations-enterprise-grade-execution?utm_medium=RSS</link>
                <description><![CDATA[ Learn how human-centric AI drives better outcomes with real-time understanding and enterprise execution. ]]></description>
                <author><![CDATA[ brian.cantor@customermanagementpractice.com (Brian Cantor) ]]></author>
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                <pubDate>Thu, 20 Nov 2025 18:35:20 +0000</pubDate>
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                <title><![CDATA[Trends and Conversations from CCW Nashville 2025]]></title>
                <link>https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/ccw-nashville-2025?utm_medium=RSS</link>
                <description><![CDATA[ CCW Digital analyzes the trends, themes, and predictions from CCW Nashville 2025 ]]></description>
                <author><![CDATA[ audrey.steeves@cmpteam.com (Audrey Steeves) ]]></author>
                <guid>https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/ccw-nashville-2025?utm_medium=RSS</guid>
                <pubDate>Thu, 06 Nov 2025 20:49:35 +0000</pubDate>
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