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        <title><![CDATA[ Customer Contact Strategy and Operations RSS Feed]]></title>
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        <pubDate>Fri, 17 Apr 2026 17:52:56 +0000</pubDate>
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                <title><![CDATA[Missed Connections: Social Media in CX]]></title>
                <link>https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/missed-connections-social-media-in-cx?utm_medium=RSS</link>
                <description><![CDATA[ This former social media manager weighs in on how to use social media feedback as a customer research tool. ]]></description>
                <author><![CDATA[ london.whiting@cmpteam.com (London Whiting) ]]></author>
                <guid>https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/missed-connections-social-media-in-cx?utm_medium=RSS</guid>
                <pubDate>Fri, 03 Apr 2026 16:43:16 +0000</pubDate>
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                <title><![CDATA[2026 January Market Study: Emerging Contact Center Technology]]></title>
                <link>https://www.customercontactweekdigital.com/customer-contact-strategy-and-operations/whitepapers/january-marketstudy?utm_medium=RSS</link>
                <description><![CDATA[ Pro-Signup: 2026 January Market Study: Emerging Contact Center Technology ]]></description>
                <author><![CDATA[ brian.cantor@customermanagementpractice.com (Brian Cantor) ]]></author>
                <guid>https://www.customercontactweekdigital.com/customer-contact-strategy-and-operations/whitepapers/january-marketstudy?utm_medium=RSS</guid>
                <pubDate>Fri, 13 Feb 2026 18:59:16 +0000</pubDate>
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                <title><![CDATA[2026 Media Kit]]></title>
                <link>https://www.customercontactweekdigital.com/customer-contact-strategy-and-operations/media-kits/2026mediakit?utm_medium=RSS</link>
                <description><![CDATA[ CCW Digital can help deliver your message, position yourself as a thought leader, and introduce new products, techniques and strategies to the market. ]]></description>
                <author><![CDATA[  (CCW Digital Editor) ]]></author>
                <guid>https://www.customercontactweekdigital.com/customer-contact-strategy-and-operations/media-kits/2026mediakit?utm_medium=RSS</guid>
                <pubDate>Wed, 04 Feb 2026 18:08:30 +0000</pubDate>
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                <title><![CDATA[Pre-sign up for CCW Digital Technology Showcase: State of Voice AI]]></title>
                <link>https://www.customercontactweekdigital.com/customer-contact-strategy-and-operations/whitepapers/pre-register-for-ccw-digital-technology-showcase-state-of-voice-ai?utm_medium=RSS</link>
                <description><![CDATA[ In this inaugural CCW Digital Technology Showcase, we explore the State of Voice AI technology while providing that vital blueprint. ]]></description>
                <author><![CDATA[ brian.cantor@customermanagementpractice.com (Brian Cantor) ]]></author>
                <guid>https://www.customercontactweekdigital.com/customer-contact-strategy-and-operations/whitepapers/pre-register-for-ccw-digital-technology-showcase-state-of-voice-ai?utm_medium=RSS</guid>
                <pubDate>Tue, 30 Sep 2025 17:57:58 +0000</pubDate>
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                    <item>
                <title><![CDATA[The New CX: Real Stories of Success]]></title>
                <link>https://www.customercontactweekdigital.com/customer-contact-strategy-and-operations/articles/the-new-cx-real-stories-of-success?utm_medium=RSS</link>
                <description><![CDATA[ Explore real-world CX wins in Five9’s 2025 Customer Success Book—featuring case studies that drive results, not rhetoric. ]]></description>
                <author><![CDATA[  (CCW Digital Editor) ]]></author>
                <guid>https://www.customercontactweekdigital.com/customer-contact-strategy-and-operations/articles/the-new-cx-real-stories-of-success?utm_medium=RSS</guid>
                <pubDate>Thu, 31 Jul 2025 18:43:23 +0000</pubDate>
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                <title><![CDATA[Webinar Pass: Securing Customer Trust in the Contact Center of the Future]]></title>
                <link>https://www.customercontactweekdigital.com/customer-contact-strategy-and-operations/articles/webinar-pass-securing-customer-trust-in-the-contact-center-of-the-future?utm_medium=RSS</link>
                <description><![CDATA[ Conversations are changing. They are taking place in new channels, relying on automation, and emphasizing unprecedented levels of personalization. This evolutio ]]></description>
                <author><![CDATA[ brian.cantor@customermanagementpractice.com (Brian Cantor) ]]></author>
                <guid>https://www.customercontactweekdigital.com/customer-contact-strategy-and-operations/articles/webinar-pass-securing-customer-trust-in-the-contact-center-of-the-future?utm_medium=RSS</guid>
                <pubDate>Thu, 31 Jul 2025 15:59:38 +0000</pubDate>
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                <title><![CDATA[June Market Study - CX in 2030 - Future of the Omnichannel Contact Center]]></title>
                <link>https://www.customercontactweekdigital.com/customer-contact-strategy-and-operations/whitepapers/june-market-study-cx-in-2030-future-of-the-omnichannel-contact-center?utm_medium=RSS</link>
                <description><![CDATA[ In 2023, 57% of consumers felt their experiences with businesses were getting worse.
In 2024, 55% expressed that sobering sentiment.
Unfortunately, that slight ]]></description>
                <author><![CDATA[ brian.cantor@customermanagementpractice.com (Brian Cantor) ]]></author>
                <guid>https://www.customercontactweekdigital.com/customer-contact-strategy-and-operations/whitepapers/june-market-study-cx-in-2030-future-of-the-omnichannel-contact-center?utm_medium=RSS</guid>
                <pubDate>Thu, 07 Aug 2025 20:39:32 +0000</pubDate>
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                <title><![CDATA[4 Brands Delivering Unique Value to Customer Experiences in 2025]]></title>
                <link>https://www.customercontactweekdigital.com/customer-contact-strategy-and-operations/articles/4-brands-excellent-cx-2025?utm_medium=RSS</link>
                <description><![CDATA[ Thrive Market, Zocdoc, Total Wine, and Partiful exceed customer expectations with quality and speed. ]]></description>
                <author><![CDATA[ audrey.steeves@cmpteam.com (Audrey Steeves) ]]></author>
                <guid>https://www.customercontactweekdigital.com/customer-contact-strategy-and-operations/articles/4-brands-excellent-cx-2025?utm_medium=RSS</guid>
                <pubDate>Thu, 27 Mar 2025 14:01:15 +0000</pubDate>
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                <title><![CDATA[What is Customer Centricity?: A Guide for 2025]]></title>
                <link>https://www.customercontactweekdigital.com/customer-contact-strategy-and-operations/articles/what-is-customer-centricity-2?utm_medium=RSS</link>
                <description><![CDATA[ What is customer centricity? And what does it mean in 2025? Here is a guide for achieving customer centricity today. ]]></description>
                <author><![CDATA[ brooke.lynch@customermanagementpractice.com (Brooke Lynch) ]]></author>
                <guid>https://www.customercontactweekdigital.com/customer-contact-strategy-and-operations/articles/what-is-customer-centricity-2?utm_medium=RSS</guid>
                <pubDate>Thu, 16 Jan 2025 15:42:03 +0000</pubDate>
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                <title><![CDATA[eBook: Slash the cost of agent attrition]]></title>
                <link>https://www.customercontactweekdigital.com/customer-contact-strategy-and-operations/whitepapers/slash-the-cost-of-agent-attrition?utm_medium=RSS</link>
                <description><![CDATA[ Discover actionable strategies to reduce agent attrition, lower costs, and enhance workforce retention while driving efficiency in your contact center. ]]></description>
                <author><![CDATA[ asapp@info.com (ASAPP .) ]]></author>
                <guid>https://www.customercontactweekdigital.com/customer-contact-strategy-and-operations/whitepapers/slash-the-cost-of-agent-attrition?utm_medium=RSS</guid>
                <pubDate>Fri, 03 Jan 2025 21:00:05 +0000</pubDate>
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                <title><![CDATA[2024 November Market Study: Future of the Contact Center]]></title>
                <link>https://www.customercontactweekdigital.com/customer-contact-strategy-and-operations/whitepapers/2024-november-market-study-future-of-the-contact-center?utm_medium=RSS</link>
                <description><![CDATA[ Our annual look at the future of the contact center focuses on what AI will mean for customer service, employee experiences, and artificial intelligence in 2025 ]]></description>
                <author><![CDATA[ brian.cantor@customermanagementpractice.com (Brian Cantor) ]]></author>
                <guid>https://www.customercontactweekdigital.com/customer-contact-strategy-and-operations/whitepapers/2024-november-market-study-future-of-the-contact-center?utm_medium=RSS</guid>
                <pubDate>Thu, 02 Jan 2025 17:08:20 +0000</pubDate>
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                <title><![CDATA[Pre-Register: How to Achieve True Customer Autonomy]]></title>
                <link>https://www.customercontactweekdigital.com/customer-contact-strategy-and-operations/whitepapers/pre-register-how-to-achieve-true-customer-autonomy?utm_medium=RSS</link>
                <description><![CDATA[ Pre-Register for our upcoming How-To Guide: How to Achieve True Customer Autonomy. You'll get first access to the report upon its release. ]]></description>
                <author><![CDATA[ brooke.lynch@customermanagementpractice.com (Brooke Lynch) ]]></author>
                <guid>https://www.customercontactweekdigital.com/customer-contact-strategy-and-operations/whitepapers/pre-register-how-to-achieve-true-customer-autonomy?utm_medium=RSS</guid>
                <pubDate>Thu, 02 Jan 2025 17:14:02 +0000</pubDate>
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