<![CDATA[ Customer Insights & Analytics RSS Feed]]> https://www.customercontactweekdigital.com/rss/categories/customer-insights-analytics en Thu, 28 Mar 2024 11:52:00 +0000 <![CDATA[Special Report: Exceeding Expectations or Falling Short? U.S. Auto Insurance Cla...]]> https://www.customercontactweekdigital.com/customer-insights-analytics/whitepapers/special-report-exceeding-expectations-or-falling-short-us-auto-insurance-claims-trends-insights-and-impacts-revealed?utm_medium=RSS https://www.customercontactweekdigital.com/customer-insights-analytics/whitepapers/special-report-exceeding-expectations-or-falling-short-us-auto-insurance-claims-trends-insights-and-impacts-revealed?utm_medium=RSS Wed, 07 Feb 2024 15:55:09 +0000 <![CDATA[CCW Digital Highlights: Top Webinars on Data Driven CX]]> https://www.customercontactweekdigital.com/customer-insights-analytics/articles/ccw-digital-highlights-top-webinars-on-data-driven-cx?utm_medium=RSS https://www.customercontactweekdigital.com/customer-insights-analytics/articles/ccw-digital-highlights-top-webinars-on-data-driven-cx?utm_medium=RSS Thu, 30 Nov 2023 21:21:08 +0000 <![CDATA[CCW Digital’s New Market Study Lets Customer Contact Leaders Take The Future Int...]]> https://www.customercontactweekdigital.com/customer-experience/articles/contact-center-future-market-research-2030-ccw-digital-september-customer-contact-advice?utm_medium=RSS https://www.customercontactweekdigital.com/customer-experience/articles/contact-center-future-market-research-2030-ccw-digital-september-customer-contact-advice?utm_medium=RSS Mon, 16 Oct 2023 20:52:09 +0000 <![CDATA[Are Experiences are on the Decline?: New Research on Rising Expectations in 2023]]> https://www.customercontactweekdigital.com/customer-experience/articles/are-experiences-are-on-the-decline-new-research-on-rising-expectations-in-2023?utm_medium=RSS https://www.customercontactweekdigital.com/customer-experience/articles/are-experiences-are-on-the-decline-new-research-on-rising-expectations-in-2023?utm_medium=RSS Tue, 29 Aug 2023 15:19:03 +0000 <![CDATA[Understanding the Impact of Advertising on the Customer Journey]]> https://www.customercontactweekdigital.com/customer-insights-analytics/articles/understanding-the-impact-of-advertising-on-the-customer-journey?utm_medium=RSS https://www.customercontactweekdigital.com/customer-insights-analytics/articles/understanding-the-impact-of-advertising-on-the-customer-journey?utm_medium=RSS Tue, 29 Aug 2023 15:23:22 +0000 <![CDATA[New Report On Airbnb Customer Service Horror Stories Causes Shares To Fall]]> https://www.customercontactweekdigital.com/customer-experience/news/airbnb-customer-service-horror-stories-report-the-bear-cave-shares-fall?utm_medium=RSS https://www.customercontactweekdigital.com/customer-experience/news/airbnb-customer-service-horror-stories-report-the-bear-cave-shares-fall?utm_medium=RSS Tue, 29 Aug 2023 15:19:03 +0000 <![CDATA[Special Report: Securing Customer Trust in the Digital Age]]> https://www.customercontactweekdigital.com/customer-insights-analytics/whitepapers/special-report-securing-customer-trust-in-the-digital-age?utm_medium=RSS https://www.customercontactweekdigital.com/customer-insights-analytics/whitepapers/special-report-securing-customer-trust-in-the-digital-age?utm_medium=RSS Tue, 29 Aug 2023 15:20:39 +0000 <![CDATA[Shake Shack Leads with Intuition and Data: How It Made the Shift From Gut-Led to...]]> https://www.customercontactweekdigital.com/customer-insights-analytics/articles/shake-shack-leads-with-intuition-and-data-how-it-made-the-shift-from-gut-lead-to-data-driven?utm_medium=RSS https://www.customercontactweekdigital.com/customer-insights-analytics/articles/shake-shack-leads-with-intuition-and-data-how-it-made-the-shift-from-gut-lead-to-data-driven?utm_medium=RSS Tue, 29 Aug 2023 15:20:39 +0000 <![CDATA[The Home Depot Faces Criticism after Sharing Customer Data: Let's Talk Consent i...]]> https://www.customercontactweekdigital.com/customer-insights-analytics/news/the-home-depot-faces-criticism-after-sharing-customer-data-lets-talk-consent-in-the-digital-age?utm_medium=RSS https://www.customercontactweekdigital.com/customer-insights-analytics/news/the-home-depot-faces-criticism-after-sharing-customer-data-lets-talk-consent-in-the-digital-age?utm_medium=RSS Tue, 29 Aug 2023 15:19:04 +0000 <![CDATA[Special Report: Collaborative Intelligence: The Contact Center in 2023 and Beyon...]]> https://www.customercontactweekdigital.com/customer-insights-analytics/whitepapers/special-report-collaborative-intelligence-the-contact-center-in-2023-and-beyond?utm_medium=RSS https://www.customercontactweekdigital.com/customer-insights-analytics/whitepapers/special-report-collaborative-intelligence-the-contact-center-in-2023-and-beyond?utm_medium=RSS Tue, 29 Aug 2023 15:23:22 +0000 <![CDATA[CCW Digital Exclusive Research: New World of Agent Work - Trends, Challenges, an...]]> https://www.customercontactweekdigital.com/customer-insights-analytics/whitepapers/ccw-digital-exclusive-research-contact-center-employee-experience?utm_medium=RSS https://www.customercontactweekdigital.com/customer-insights-analytics/whitepapers/ccw-digital-exclusive-research-contact-center-employee-experience?utm_medium=RSS Tue, 29 Aug 2023 15:22:43 +0000 <![CDATA[Special Report: 2023 Contact Center Predictions]]> https://www.customercontactweekdigital.com/customer-insights-analytics/whitepapers/special-report-2023-contact-center-predictions?utm_medium=RSS https://www.customercontactweekdigital.com/customer-insights-analytics/whitepapers/special-report-2023-contact-center-predictions?utm_medium=RSS Tue, 29 Aug 2023 15:23:22 +0000