<![CDATA[ CX News and Trends RSS Feed]]> https://www.customercontactweekdigital.com/rss/categories/cx-news-and-trends en Thu, 07 May 2026 21:35:57 +0000 <![CDATA[The CX Exec to CEO Pipeline]]> https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/cx-exec-to-ceo-pipeline?utm_medium=RSS https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/cx-exec-to-ceo-pipeline?utm_medium=RSS Wed, 29 Apr 2026 19:57:51 +0000 <![CDATA[Spotify Shows Users It’s Listening, Releases Fitness Content]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/spotify-fitness-partnering-with-peloton?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/spotify-fitness-partnering-with-peloton?utm_medium=RSS Tue, 28 Apr 2026 20:39:20 +0000 <![CDATA[How does the "Gamblification" of Our World Affect Customer Trust?]]> https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/gamblification-of-our-world?utm_medium=RSS https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/gamblification-of-our-world?utm_medium=RSS Thu, 23 Apr 2026 20:59:03 +0000 <![CDATA[LLMs are Hungry– For Failed Companies’ Slack Chats]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/old-slack-chats-fed-t0-llms?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/old-slack-chats-fed-t0-llms?utm_medium=RSS Thu, 23 Apr 2026 20:49:50 +0000 <![CDATA[The “Salesforce Ones” Didn’t Do So Well. Now Allbirds is Pivoting… to AI?]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/allbirds-pivot-from-salesforce-ones-to-ai?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/allbirds-pivot-from-salesforce-ones-to-ai?utm_medium=RSS Fri, 17 Apr 2026 19:57:02 +0000 <![CDATA[Return Policies Set the Tone for Online Retail Experiences]]> https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/return-policies-online-retail-experiences?utm_medium=RSS https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/return-policies-online-retail-experiences?utm_medium=RSS Wed, 15 Apr 2026 19:42:14 +0000 <![CDATA[The TSA Crisis: An Employee Experience Nightmare]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/the-tsa-crisis-an-employee-experience-nightmare?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/the-tsa-crisis-an-employee-experience-nightmare?utm_medium=RSS Mon, 30 Mar 2026 20:39:46 +0000 <![CDATA[The FCC Is At It Again]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/ecac-chair-fcc-outsourcing?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/ecac-chair-fcc-outsourcing?utm_medium=RSS Mon, 30 Mar 2026 19:24:03 +0000 <![CDATA[New in Experience Management: Qualtrics X4 2026 in Review]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/qualtrics-x4-2026?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/qualtrics-x4-2026?utm_medium=RSS Wed, 25 Mar 2026 21:11:10 +0000 <![CDATA[Apple Releases First "Background Security Update"]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/apple-releases-first-background-security-update?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/apple-releases-first-background-security-update?utm_medium=RSS Mon, 23 Mar 2026 17:11:02 +0000 <![CDATA[Takeaways From the FCC Proposal on Offshore Contact Centers]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/fcc-proposal-offshore-contact-centers?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/fcc-proposal-offshore-contact-centers?utm_medium=RSS Wed, 11 Mar 2026 18:24:02 +0000 <![CDATA[10-4 Misses the Target for Human-centric Customer Service]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/target-human-cx?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/target-human-cx?utm_medium=RSS Thu, 16 Apr 2026 14:15:01 +0000