<![CDATA[ CX News and Trends RSS Feed]]> https://www.customercontactweekdigital.com/rss/categories/cx-news-and-trends en Fri, 17 Apr 2026 19:00:30 +0000 <![CDATA[Return Policies Set the Tone for Online Retail Experiences]]> https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/return-policies-online-retail-experiences?utm_medium=RSS https://www.customercontactweekdigital.com/ccw-analyst-insights/articles/return-policies-online-retail-experiences?utm_medium=RSS Wed, 15 Apr 2026 19:42:14 +0000 <![CDATA[The TSA Crisis: An Employee Experience Nightmare]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/the-tsa-crisis-an-employee-experience-nightmare?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/the-tsa-crisis-an-employee-experience-nightmare?utm_medium=RSS Mon, 30 Mar 2026 20:39:46 +0000 <![CDATA[The FCC Is At It Again]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/ecac-chair-fcc-outsourcing?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/ecac-chair-fcc-outsourcing?utm_medium=RSS Mon, 30 Mar 2026 19:24:03 +0000 <![CDATA[New in Experience Management: Qualtrics X4 2026 in Review]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/qualtrics-x4-2026?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/qualtrics-x4-2026?utm_medium=RSS Wed, 25 Mar 2026 21:11:10 +0000 <![CDATA[Apple Releases First "Background Security Update"]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/apple-releases-first-background-security-update?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/apple-releases-first-background-security-update?utm_medium=RSS Mon, 23 Mar 2026 17:11:02 +0000 <![CDATA[Takeaways From the FCC Proposal on Offshore Contact Centers]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/fcc-proposal-offshore-contact-centers?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/fcc-proposal-offshore-contact-centers?utm_medium=RSS Wed, 11 Mar 2026 18:24:02 +0000 <![CDATA[10-4 Misses the Target for Human-centric Customer Service]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/target-human-cx?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/target-human-cx?utm_medium=RSS Thu, 16 Apr 2026 14:15:01 +0000 <![CDATA[Customer Expectations Are Rising; Will You Meet This New Standard in 2026?]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/customer-expectations-are-rising-will-you-meet-this-new-standard-in-2026?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/customer-expectations-are-rising-will-you-meet-this-new-standard-in-2026?utm_medium=RSS Fri, 31 Oct 2025 19:22:45 +0000 <![CDATA[Capacity Bridges Agent Guidance and Automation Gap with Creovai Acquisition]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/capacity-bridges-agent-guidance-and-automation-gap-with-creovai-acquisition?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/capacity-bridges-agent-guidance-and-automation-gap-with-creovai-acquisition?utm_medium=RSS Thu, 16 Oct 2025 11:30:25 +0000 <![CDATA[Your Next Big Missed Opportunity isn’t AI – It’s Video]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/video-knowledge-management?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/video-knowledge-management?utm_medium=RSS Wed, 17 Sep 2025 14:48:29 +0000 <![CDATA[WHOOP Backlash Explained: The Customer Experience Was Bad. The Response Has Been...]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/whoop-upgrade-customer-backlash?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/whoop-upgrade-customer-backlash?utm_medium=RSS Mon, 12 May 2025 04:19:58 +0000 <![CDATA[How Molson Coors is Creating Meaningful Brand Experiences]]> https://www.customercontactweekdigital.com/cx-news-and-trends/articles/coors-brand-experiences?utm_medium=RSS https://www.customercontactweekdigital.com/cx-news-and-trends/articles/coors-brand-experiences?utm_medium=RSS Thu, 08 May 2025 13:55:04 +0000