<![CDATA[ Leadership & Culture RSS Feed]]> https://www.customercontactweekdigital.com/rss/categories/leadership-culture en Fri, 29 Mar 2024 11:10:26 +0000 <![CDATA[Special Report: Contact Center Learning & Development]]> https://www.customercontactweekdigital.com/leadership-culture/whitepapers/special-report-contact-center-learning-development?utm_medium=RSS https://www.customercontactweekdigital.com/leadership-culture/whitepapers/special-report-contact-center-learning-development?utm_medium=RSS Tue, 29 Aug 2023 15:22:43 +0000 <![CDATA[The Biggest Challenge To Agent Retention – The Gig Economy?]]> https://www.customercontactweekdigital.com/agent-engagement/webinars/the-biggest-challenge-to-agent-retention-the-gig?utm_medium=RSS https://www.customercontactweekdigital.com/agent-engagement/webinars/the-biggest-challenge-to-agent-retention-the-gig?utm_medium=RSS Tue, 29 Aug 2023 15:25:12 +0000 <![CDATA[2018 CCW Market Study: Performance & Metrics]]> https://www.customercontactweekdigital.com/performance-metrics/whitepapers/cw-market-study-performance-metrics?utm_medium=RSS https://www.customercontactweekdigital.com/performance-metrics/whitepapers/cw-market-study-performance-metrics?utm_medium=RSS Tue, 29 Aug 2023 15:46:43 +0000 <![CDATA[Expert Interview: Kelly Durkin at Chewy.com]]> https://www.customercontactweekdigital.com/customer-experience/whitepapers/hewy-interview-kelli-durkin?utm_medium=RSS https://www.customercontactweekdigital.com/customer-experience/whitepapers/hewy-interview-kelli-durkin?utm_medium=RSS Tue, 29 Aug 2023 15:19:01 +0000 <![CDATA[Special Report: Future of CX Employees]]> https://www.customercontactweekdigital.com/customer-engagement/whitepapers/special-report-future-of-cx-employees?utm_medium=RSS https://www.customercontactweekdigital.com/customer-engagement/whitepapers/special-report-future-of-cx-employees?utm_medium=RSS Tue, 29 Aug 2023 15:19:04 +0000 <![CDATA[Interview with Docia Myer from CCW]]> https://www.customercontactweekdigital.com/leadership-culture/articles/interview-with-docia-myer-from-ccw?utm_medium=RSS https://www.customercontactweekdigital.com/leadership-culture/articles/interview-with-docia-myer-from-ccw?utm_medium=RSS Tue, 19 Apr 2022 12:26:25 +0000 <![CDATA[Interview with Kimberly Warrick from CCW]]> https://www.customercontactweekdigital.com/leadership-culture/articles/interview-with-kimberly-warrick-from-ccw?utm_medium=RSS https://www.customercontactweekdigital.com/leadership-culture/articles/interview-with-kimberly-warrick-from-ccw?utm_medium=RSS Tue, 19 Apr 2022 12:26:25 +0000 <![CDATA[Your Call Center Agents Don't Know their Roles; 5 Reasons It's Your Fault]]> https://www.customercontactweekdigital.com/leadership-culture/articles/your-call-center-agents-don-t-know-their-roles-5-r?utm_medium=RSS https://www.customercontactweekdigital.com/leadership-culture/articles/your-call-center-agents-don-t-know-their-roles-5-r?utm_medium=RSS Fri, 25 May 2018 14:09:55 +0000 <![CDATA[5 Reasons Customers Hate Calling Support (And One Really Bad Excuse)]]> https://www.customercontactweekdigital.com/customer-experience/articles/5-reasons-customers-hate-calling-support-and-one-r?utm_medium=RSS https://www.customercontactweekdigital.com/customer-experience/articles/5-reasons-customers-hate-calling-support-and-one-r?utm_medium=RSS Fri, 25 May 2018 14:09:55 +0000 <![CDATA[Leaked Memo: How a CEO REALLY Feels About the Customer Experience]]> https://www.customercontactweekdigital.com/leadership-culture/articles/leaked-memo-how-a-ceo-really-feels-about-the-custo?utm_medium=RSS https://www.customercontactweekdigital.com/leadership-culture/articles/leaked-memo-how-a-ceo-really-feels-about-the-custo?utm_medium=RSS Fri, 25 May 2018 14:09:55 +0000 <![CDATA[When it Comes to Customer Service, Can't Ain't a Word]]> https://www.customercontactweekdigital.com/customer-experience/articles/when-it-comes-to-customer-service-can-t-ain-t-a-wo?utm_medium=RSS https://www.customercontactweekdigital.com/customer-experience/articles/when-it-comes-to-customer-service-can-t-ain-t-a-wo?utm_medium=RSS Fri, 25 May 2018 14:09:55 +0000 <![CDATA[Did You Know the Top Songs in America are Written About Call Centers?]]> https://www.customercontactweekdigital.com/agent-engagement/articles/did-you-know-the-top-songs-in-america-are-written?utm_medium=RSS https://www.customercontactweekdigital.com/agent-engagement/articles/did-you-know-the-top-songs-in-america-are-written?utm_medium=RSS Fri, 25 May 2018 14:09:55 +0000