<![CDATA[ People Management RSS Feed]]> https://www.customercontactweekdigital.com/rss/categories/people-management en Fri, 29 Mar 2024 05:48:31 +0000 <![CDATA[Dispelling 5 Myths on Outsourcing Customer Care]]> https://www.customercontactweekdigital.com/customer-engagement/whitepapers/dispelling-5-myths-on-outsourcing-customer-care?utm_medium=RSS https://www.customercontactweekdigital.com/customer-engagement/whitepapers/dispelling-5-myths-on-outsourcing-customer-care?utm_medium=RSS Tue, 29 Aug 2023 15:46:44 +0000 <![CDATA[5 Ways to Be a Better Waiter, Deliver a Better Restaurant Experience]]> https://www.customercontactweekdigital.com/customer-experience/articles/5-ways-to-be-a-better-waiter-deliver-a-better-rest?utm_medium=RSS https://www.customercontactweekdigital.com/customer-experience/articles/5-ways-to-be-a-better-waiter-deliver-a-better-rest?utm_medium=RSS Fri, 25 May 2018 14:09:54 +0000 <![CDATA[Revealed: Blueprints for Making Your Call Center a Great Place to Work]]> https://www.customercontactweekdigital.com/agent-engagement/articles/revealed-blueprints-for-making-your-call-center-a?utm_medium=RSS https://www.customercontactweekdigital.com/agent-engagement/articles/revealed-blueprints-for-making-your-call-center-a?utm_medium=RSS Fri, 25 May 2018 14:09:54 +0000 <![CDATA[Getting Closer to the Customer: A Challenge for the C-Suite]]> https://www.customercontactweekdigital.com/social-mobile-web/whitepapers/getting-closer-to-the-customer-a-challenge-for-the?utm_medium=RSS https://www.customercontactweekdigital.com/social-mobile-web/whitepapers/getting-closer-to-the-customer-a-challenge-for-the?utm_medium=RSS Tue, 29 Aug 2023 15:22:39 +0000 <![CDATA[Emotional Contagion: The Key to Successful Customer Interactions]]> https://www.customercontactweekdigital.com/people-management/articles/emotional-contagion-the-key-to-successful-customer?utm_medium=RSS https://www.customercontactweekdigital.com/people-management/articles/emotional-contagion-the-key-to-successful-customer?utm_medium=RSS Fri, 25 May 2018 14:09:54 +0000 <![CDATA[Patrick vs. Michelle - Which Customer Service Rep Would Win Your Trust, Loyalty?]]> https://www.customercontactweekdigital.com/customer-experience/articles/patrick-vs-michelle-which-customer-service-rep-wou?utm_medium=RSS https://www.customercontactweekdigital.com/customer-experience/articles/patrick-vs-michelle-which-customer-service-rep-wou?utm_medium=RSS Fri, 25 May 2018 14:09:54 +0000 <![CDATA[Offshoring to India -- No Longer a Smart Strategy?]]> https://www.customercontactweekdigital.com/agent-engagement/articles/offshoring-to-india-no-longer-a-smart-strategy?utm_medium=RSS https://www.customercontactweekdigital.com/agent-engagement/articles/offshoring-to-india-no-longer-a-smart-strategy?utm_medium=RSS Fri, 25 May 2018 14:09:54 +0000 <![CDATA[Zynga & TELUS: Do NOT Treat Customers the Way You Want to Be Treated]]> https://www.customercontactweekdigital.com/customer-experience/podcasts/zynga-telus-do-not-treat-customers-the-way-you-wan?utm_medium=RSS https://www.customercontactweekdigital.com/customer-experience/podcasts/zynga-telus-do-not-treat-customers-the-way-you-wan?utm_medium=RSS Tue, 29 Aug 2023 15:19:01 +0000 <![CDATA[Magnificent Multilinguals with Work From Anywhere]]> https://www.customercontactweekdigital.com/agent-engagement/whitepapers/magnificent-multilinguals-with-work-from-anywhere?utm_medium=RSS https://www.customercontactweekdigital.com/agent-engagement/whitepapers/magnificent-multilinguals-with-work-from-anywhere?utm_medium=RSS Tue, 29 Aug 2023 15:46:44 +0000 <![CDATA[Lowering the Bar: New Metrics to Fix Your Struggling Contact Center]]> https://www.customercontactweekdigital.com/performance-metrics/articles/lowering-the-bar-new-metrics-to-fix-your-strugglin?utm_medium=RSS https://www.customercontactweekdigital.com/performance-metrics/articles/lowering-the-bar-new-metrics-to-fix-your-strugglin?utm_medium=RSS Fri, 25 May 2018 14:09:54 +0000 <![CDATA[Dear Customer: Nobody Likes a Bossy Britches]]> https://www.customercontactweekdigital.com/people-management/articles/dear-customer-nobody-likes-a-bossy-britches?utm_medium=RSS https://www.customercontactweekdigital.com/people-management/articles/dear-customer-nobody-likes-a-bossy-britches?utm_medium=RSS Fri, 25 May 2018 14:09:54 +0000 <![CDATA[6 Ways Customer Analytics Will Empower Agents, Improve the Experience]]> https://www.customercontactweekdigital.com/people-management/articles/6-ways-customer-analytics-will-empower-agents-impr?utm_medium=RSS https://www.customercontactweekdigital.com/people-management/articles/6-ways-customer-analytics-will-empower-agents-impr?utm_medium=RSS Fri, 25 May 2018 14:09:54 +0000