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        <title><![CDATA[ Interviews RSS Feed]]></title>
        <link>https://www.customercontactweekdigital.com/rss/interviews</link>
        <description><![CDATA[ CCW Digital - Call Center, Customer Service &amp; Customer Relationship Management ]]></description>
        <language>en</language>
        <pubDate>Fri, 17 Apr 2026 17:43:16 +0000</pubDate>
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                    <item>
                <title><![CDATA[Challenge is An Opportunity: An Interview with Mary Beth Jenkins]]></title>
                <link>https://www.customercontactweekdigital.com/ccwomen/interviews/challenge-is-an-opportunity-an-interview-with-mary-beth-jenkins?utm_medium=RSS</link>
                <description><![CDATA[ Get an inside look at the leadership and career journey of Mary Beth Jenkins, Executive Vice President and Chief Operating Officer of UPMC. Read her exclusive feature with CCWomen to gain insight into... ]]></description>
                <author><![CDATA[ grace.gilbert@cmpteam.com (Grace Gilbert) ]]></author>
                <guid>https://www.customercontactweekdigital.com/ccwomen/interviews/challenge-is-an-opportunity-an-interview-with-mary-beth-jenkins?utm_medium=RSS</guid>
                <pubDate>Tue, 29 Aug 2023 15:34:15 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Meet the Customer Experience Experts]]></title>
                <link>https://www.customercontactweekdigital.com/agent-engagement/interviews/meet-the-customer-experience-experts?utm_medium=RSS</link>
                <description><![CDATA[ 
	In these pages you'll find brief introductions to the senior-level executives who will be on hand to share how they've crafted their techniques and avoided pitfalls in marketing, branding, online cu... ]]></description>
                <author><![CDATA[  (Customer Management) ]]></author>
                <guid>https://www.customercontactweekdigital.com/agent-engagement/interviews/meet-the-customer-experience-experts?utm_medium=RSS</guid>
                <pubDate>Fri, 23 Aug 2024 15:48:29 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Six Perspectives on Social Analytics &amp; Intelligence]]></title>
                <link>https://www.customercontactweekdigital.com/first-call-resolution/interviews/six-perspectives-on-social-analytics-intelligence?utm_medium=RSS</link>
                <description><![CDATA[ 
	We asked six leading experts from companies such as Microsoft, Clorox and 3M what strategies they&rsquo;re using to get the most out of social data. They were asked questions about measuring ROI, br... ]]></description>
                <author><![CDATA[  (IQPC Editorial Team) ]]></author>
                <guid>https://www.customercontactweekdigital.com/first-call-resolution/interviews/six-perspectives-on-social-analytics-intelligence?utm_medium=RSS</guid>
                <pubDate>Fri, 23 Aug 2024 15:48:29 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Q&amp;A: Arby&#039;s on the Voice of the Customer]]></title>
                <link>https://www.customercontactweekdigital.com/customer-insights-analytics/interviews/q-a-arby-s-on-the-voice-of-the-customer?utm_medium=RSS</link>
                <description><![CDATA[ 
	There is saying you care about the customer, and there is putting the voice of the customer--and its the resulting, measurable insights--at the center of strategy.

	Arby's fits into the latter, and... ]]></description>
                <author><![CDATA[  (Shawn Siegel) ]]></author>
                <guid>https://www.customercontactweekdigital.com/customer-insights-analytics/interviews/q-a-arby-s-on-the-voice-of-the-customer?utm_medium=RSS</guid>
                <pubDate>Fri, 23 Aug 2024 15:48:29 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Q&amp;A: AmFam on Home Agents]]></title>
                <link>https://www.customercontactweekdigital.com/agent-engagement/interviews/q-a-amfam-on-home-agents?utm_medium=RSS</link>
                <description><![CDATA[ 
	At the Virtual Call Center Summit, Ryan Cline, the Commercial Business Technology Manager for American Family Insurance, will discuss some of the technologies that are critical to work-at-home strat... ]]></description>
                <author><![CDATA[  (Shawn Siegel) ]]></author>
                <guid>https://www.customercontactweekdigital.com/agent-engagement/interviews/q-a-amfam-on-home-agents?utm_medium=RSS</guid>
                <pubDate>Fri, 23 Aug 2024 15:48:29 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[Randy Saunders of Cincom Knows the Value of Differentiating on Customer Experien...]]></title>
                <link>https://www.customercontactweekdigital.com/technology/interviews/randy-saunders-of-cincom-knows-the-value-of-differ?utm_medium=RSS</link>
                <description><![CDATA[ 
	Randy Saunders, Program Director for Cincom Systems, knows the value in dollars of differentiating the contact center through improved contact center technology. Saunders is proud of how Cincom, a p... ]]></description>
                <author><![CDATA[  (Randy Saunders) ]]></author>
                <guid>https://www.customercontactweekdigital.com/technology/interviews/randy-saunders-of-cincom-knows-the-value-of-differ?utm_medium=RSS</guid>
                <pubDate>Fri, 23 Aug 2024 15:48:32 +0000</pubDate>
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                    <item>
                <title><![CDATA[Trainer Duane Cashin Wants You to Wake Up Your Sleepy Sales Organization]]></title>
                <link>https://www.customercontactweekdigital.com/strategy/interviews/trainer-duane-cashin-wants-you-to-wake-up-your-sle?utm_medium=RSS</link>
                <description><![CDATA[ 
	Duane Cashin is shouting from the roof tops that we do not live in a competitive marketplace but a crowded marketplace. He does not currently see companies performing at the level necessary to be su... ]]></description>
                <author><![CDATA[  (Duane Cashin) ]]></author>
                <guid>https://www.customercontactweekdigital.com/strategy/interviews/trainer-duane-cashin-wants-you-to-wake-up-your-sle?utm_medium=RSS</guid>
                <pubDate>Fri, 23 Aug 2024 15:48:32 +0000</pubDate>
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                    <item>
                <title><![CDATA[Behind the Cloud: An Interview with Salesforce.com&#039;s CEO Marc Benioff]]></title>
                <link>https://www.customercontactweekdigital.com/strategy/interviews/behind-the-cloud-an-interview-with-salesforce-com?utm_medium=RSS</link>
                <description><![CDATA[ 
	Marc Benioff is arguably one of the most exciting CEOs of our generation. Benioff, CEO of salesforce.com, a trailblazer and game changer in the CRM cloud computing space, has released his newest boo... ]]></description>
                <author><![CDATA[  (Marc Benioff) ]]></author>
                <guid>https://www.customercontactweekdigital.com/strategy/interviews/behind-the-cloud-an-interview-with-salesforce-com?utm_medium=RSS</guid>
                <pubDate>Fri, 23 Aug 2024 15:48:32 +0000</pubDate>
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                    <item>
                <title><![CDATA[In the Shoes of the Zappos Call Center]]></title>
                <link>https://www.customercontactweekdigital.com/people-management/interviews/in-the-shoes-of-the-zappos-call-center?utm_medium=RSS</link>
                <description><![CDATA[ 
	Zappos call center managers Maura Sullivan and Rob Siefker of Zappos carry a smile in their voice when they talk about the Zappos call center, but you can&rsquo;t blame them. It&rsquo;s good to be Z... ]]></description>
                <author><![CDATA[  (Maura Sullivan and Rob Siefker) ]]></author>
                <guid>https://www.customercontactweekdigital.com/people-management/interviews/in-the-shoes-of-the-zappos-call-center?utm_medium=RSS</guid>
                <pubDate>Fri, 23 Aug 2024 15:48:32 +0000</pubDate>
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                    <item>
                <title><![CDATA[ING&#039;s David Bradshaw Builds the Call Center Vision From the Ground Up]]></title>
                <link>https://www.customercontactweekdigital.com/people-management/interviews/ing-s-david-bradshaw-builds-the-call-center-vision?utm_medium=RSS</link>
                <description><![CDATA[ 
	When David Bradshaw, Vice President and Head of Sales and Service, was asked to turn around the ING call center he looked at five key areas. Bradshaw eventually increased call center engagement over... ]]></description>
                <author><![CDATA[  (David Bradshaw) ]]></author>
                <guid>https://www.customercontactweekdigital.com/people-management/interviews/ing-s-david-bradshaw-builds-the-call-center-vision?utm_medium=RSS</guid>
                <pubDate>Fri, 23 Aug 2024 15:48:31 +0000</pubDate>
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                    <item>
                <title><![CDATA[Turning Adversity Into Advantage at UPC: An Interview with Customer Care Directo...]]></title>
                <link>https://www.customercontactweekdigital.com/customer-experience/interviews/turning-adversity-into-advantage-at-upc-an-intervi?utm_medium=RSS</link>
                <description><![CDATA[ 
	Andrê Vermaat is proud to say that he works for UPC. Five years ago he might not have gloated. But the company, formerly in the customer service basement, has moved into the light. Vermaat knows "th... ]]></description>
                <author><![CDATA[  (Andre Vermaat) ]]></author>
                <guid>https://www.customercontactweekdigital.com/customer-experience/interviews/turning-adversity-into-advantage-at-upc-an-intervi?utm_medium=RSS</guid>
                <pubDate>Fri, 23 Aug 2024 15:48:31 +0000</pubDate>
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                    <item>
                <title><![CDATA[Clara Shih Suits Up Sales and Marketing for the Facebook Era]]></title>
                <link>https://www.customercontactweekdigital.com/customer-experience/interviews/clara-shih-suits-up-sales-and-marketing-for-the-fa?utm_medium=RSS</link>
                <description><![CDATA[ 
	If you ask social CRM expert Clara Shih about reactions by most companies to the topic of social media, she would tell you "it's still very early." Shih founded faceforce (the business application o... ]]></description>
                <author><![CDATA[  (Clara Shih) ]]></author>
                <guid>https://www.customercontactweekdigital.com/customer-experience/interviews/clara-shih-suits-up-sales-and-marketing-for-the-fa?utm_medium=RSS</guid>
                <pubDate>Fri, 23 Aug 2024 15:48:31 +0000</pubDate>
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