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        <description><![CDATA[ CCW Digital - Call Center, Customer Service &amp; Customer Relationship Management ]]></description>
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        <pubDate>Fri, 17 Apr 2026 18:53:11 +0000</pubDate>
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                <title><![CDATA[How can my company get sales/ marketing to share information with engineering, a...]]></title>
                <link>https://www.customercontactweekdigital.com/agent-engagement/questions/ow-can-my-company-get-sales-marketing-to-share-in?utm_medium=RSS</link>
                <description><![CDATA[ How can my company get sales/ marketing to share information with engineering, and vice versa? Our CRM system isn't working and the divisions work in silos!  ]]></description>
                <author><![CDATA[  (CCW Digital Editor) ]]></author>
                <guid>https://www.customercontactweekdigital.com/agent-engagement/questions/ow-can-my-company-get-sales-marketing-to-share-in?utm_medium=RSS</guid>
                <pubDate>Wed, 23 May 2018 00:24:24 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[What kind of integration technology is out there for crm within the call center?...]]></title>
                <link>https://www.customercontactweekdigital.com/agent-engagement/questions/hat-kind-of-integration-technology-is-out-there-f?utm_medium=RSS</link>
                <description><![CDATA[ What kind of integration technology is out there for crm within the call center?  ]]></description>
                <author><![CDATA[  (CCW Digital Editor) ]]></author>
                <guid>https://www.customercontactweekdigital.com/agent-engagement/questions/hat-kind-of-integration-technology-is-out-there-f?utm_medium=RSS</guid>
                <pubDate>Wed, 23 May 2018 00:24:24 +0000</pubDate>
            </item>
                    <item>
                <title><![CDATA[The Customer Management IQ team wants to know what you think of our e-newsletter...]]></title>
                <link>https://www.customercontactweekdigital.com/agent-engagement/questions/he-customer-management-iq-team-wants-to-know-what?utm_medium=RSS</link>
                <description><![CDATA[ The Customer Management IQ team wants to know what you think of our e-newsletter redesign.  Please post your comments! ]]></description>
                <author><![CDATA[  (CCW Digital Editor) ]]></author>
                <guid>https://www.customercontactweekdigital.com/agent-engagement/questions/he-customer-management-iq-team-wants-to-know-what?utm_medium=RSS</guid>
                <pubDate>Wed, 23 May 2018 00:24:24 +0000</pubDate>
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                    <item>
                <title><![CDATA[What is the future of IVR and voice recognition technology?]]></title>
                <link>https://www.customercontactweekdigital.com/agent-engagement/questions/hat-is-the-future-of-ivr-and-voice-recognition-te?utm_medium=RSS</link>
                <description><![CDATA[ What is the future of IVR and voice recognition technology? ]]></description>
                <author><![CDATA[  (CCW Digital Editor) ]]></author>
                <guid>https://www.customercontactweekdigital.com/agent-engagement/questions/hat-is-the-future-of-ivr-and-voice-recognition-te?utm_medium=RSS</guid>
                <pubDate>Wed, 23 May 2018 00:24:24 +0000</pubDate>
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                    <item>
                <title><![CDATA[In looking at the service profit chain, how can you quantify the relationship be...]]></title>
                <link>https://www.customercontactweekdigital.com/agent-engagement/questions/n-looking-at-the-service-profit-chain-how-can-you?utm_medium=RSS</link>
                <description><![CDATA[ In looking at the service profit chain, how can you quantify the relationship between employee loyalty and its impact on customer loyalty?  ]]></description>
                <author><![CDATA[  (CCW Digital Editor) ]]></author>
                <guid>https://www.customercontactweekdigital.com/agent-engagement/questions/n-looking-at-the-service-profit-chain-how-can-you?utm_medium=RSS</guid>
                <pubDate>Wed, 23 May 2018 00:24:25 +0000</pubDate>
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                    <item>
                <title><![CDATA[In the call center industry (mainly health care and wellness) what is the common...]]></title>
                <link>https://www.customercontactweekdigital.com/agent-engagement/questions/n-the-call-center-industry-mainly-health-care-and?utm_medium=RSS</link>
                <description><![CDATA[ In the call center industry (mainly health care and wellness) what is the common service level measurements today? The old 80/20 rule is old school. ]]></description>
                <author><![CDATA[  (CCW Digital Editor) ]]></author>
                <guid>https://www.customercontactweekdigital.com/agent-engagement/questions/n-the-call-center-industry-mainly-health-care-and?utm_medium=RSS</guid>
                <pubDate>Wed, 23 May 2018 00:24:24 +0000</pubDate>
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                    <item>
                <title><![CDATA[United Airlines might be charging obese customers for two seats (announced 4-15-...]]></title>
                <link>https://www.customercontactweekdigital.com/agent-engagement/questions/nited-airlines-might-be-charging-obese-customers?utm_medium=RSS</link>
                <description><![CDATA[ United Airlines might be charging obese customers for two seats (announced 4-15-09). The airline  got 700 angry customer complaints last year from passengers who had uncomfortable plane rides due to w... ]]></description>
                <author><![CDATA[  (CCW Digital Editor) ]]></author>
                <guid>https://www.customercontactweekdigital.com/agent-engagement/questions/nited-airlines-might-be-charging-obese-customers?utm_medium=RSS</guid>
                <pubDate>Wed, 23 May 2018 00:24:24 +0000</pubDate>
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                <title><![CDATA[I am interested in call center benchmark information, in particular the calcualt...]]></title>
                <link>https://www.customercontactweekdigital.com/agent-engagement/questions/-am-interested-in-call-center-benchmark-informati?utm_medium=RSS</link>
                <description><![CDATA[ I am interested in call center benchmark information, in particular the calcualtion basis for a  'cost per call' pricing. ]]></description>
                <author><![CDATA[  (CCW Digital Editor) ]]></author>
                <guid>https://www.customercontactweekdigital.com/agent-engagement/questions/-am-interested-in-call-center-benchmark-informati?utm_medium=RSS</guid>
                <pubDate>Wed, 23 May 2018 00:24:24 +0000</pubDate>
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                <title><![CDATA[How will new credit card regulations affect major banks and credit card companie...]]></title>
                <link>https://www.customercontactweekdigital.com/agent-engagement/questions/ow-will-new-credit-card-regulations-affect-major?utm_medium=RSS</link>
                <description><![CDATA[ How will new credit card regulations affect major banks and credit card companies worldwide? ]]></description>
                <author><![CDATA[  (CCW Digital Editor) ]]></author>
                <guid>https://www.customercontactweekdigital.com/agent-engagement/questions/ow-will-new-credit-card-regulations-affect-major?utm_medium=RSS</guid>
                <pubDate>Wed, 23 May 2018 00:24:24 +0000</pubDate>
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                    <item>
                <title><![CDATA[Is there a list of Call Center contacts or a database of Call Centers and Call C...]]></title>
                <link>https://www.customercontactweekdigital.com/agent-engagement/questions/s-there-a-list-of-call-center-contacts-or-a-datab?utm_medium=RSS</link>
                <description><![CDATA[ Is there a list of Call Center contacts or a database of Call Centers and Call Center Contacts that exists and can be accessed? ]]></description>
                <author><![CDATA[  (CCW Digital Editor) ]]></author>
                <guid>https://www.customercontactweekdigital.com/agent-engagement/questions/s-there-a-list-of-call-center-contacts-or-a-datab?utm_medium=RSS</guid>
                <pubDate>Wed, 23 May 2018 00:24:24 +0000</pubDate>
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                <title><![CDATA[I&#039;d like to eventually find work at an inbound call center that mainly supports...]]></title>
                <link>https://www.customercontactweekdigital.com/agent-engagement/questions/-d-like-to-eventually-find-work-at-an-inbound-cal?utm_medium=RSS</link>
                <description><![CDATA[ I'd like to eventually find work at an inbound call center that mainly supports internal customers or B2B rather than individual consumers. 

Prefer to avoid direct/inside sales and cross selling if p... ]]></description>
                <author><![CDATA[  (CCW Digital Editor) ]]></author>
                <guid>https://www.customercontactweekdigital.com/agent-engagement/questions/-d-like-to-eventually-find-work-at-an-inbound-cal?utm_medium=RSS</guid>
                <pubDate>Wed, 23 May 2018 00:24:24 +0000</pubDate>
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                <title><![CDATA[I am looking for a turn-key partner to provide training development and services...]]></title>
                <link>https://www.customercontactweekdigital.com/agent-engagement/questions/-am-looking-for-a-turn-key-partner-to-provide-tra?utm_medium=RSS</link>
                <description><![CDATA[ I am looking for a turn-key partner to provide training development and services to support our Customer-Centric transformation.  Does anyone have a company to recommend?  I am particularly interested... ]]></description>
                <author><![CDATA[  (CCW Digital Editor) ]]></author>
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                <pubDate>Wed, 23 May 2018 00:24:24 +0000</pubDate>
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