<![CDATA[ Videos RSS Feed]]> https://www.customercontactweekdigital.com/rss/videos en Thu, 28 Mar 2024 17:53:11 +0000 <![CDATA[VIDEO: Describing Excellent Customer Service in 5 Words]]> https://www.customercontactweekdigital.com/customer-experience/videos/words-to-describe-good-customer-service?utm_medium=RSS https://www.customercontactweekdigital.com/customer-experience/videos/words-to-describe-good-customer-service?utm_medium=RSS Tue, 29 Aug 2023 15:19:01 +0000 <![CDATA[Customer Experience & Centricity: Where Technology & Heart Collide]]> https://www.customercontactweekdigital.com/agent-engagement/videos/customer-experience-centricity-where-technology-he?utm_medium=RSS https://www.customercontactweekdigital.com/agent-engagement/videos/customer-experience-centricity-where-technology-he?utm_medium=RSS Tue, 29 Aug 2023 15:46:44 +0000 <![CDATA[The Employee Engagement Process Explained]]> https://www.customercontactweekdigital.com/agent-engagement/videos/the-employee-engagement-process-explained?utm_medium=RSS https://www.customercontactweekdigital.com/agent-engagement/videos/the-employee-engagement-process-explained?utm_medium=RSS Tue, 29 Aug 2023 15:46:44 +0000 <![CDATA[Enable CX Success with Technology Interview with Fonolo]]> https://www.customercontactweekdigital.com/call-center-management/videos/enable-cx-success-with-technology-interview-with-f?utm_medium=RSS https://www.customercontactweekdigital.com/call-center-management/videos/enable-cx-success-with-technology-interview-with-f?utm_medium=RSS Tue, 29 Aug 2023 15:46:44 +0000 <![CDATA[Empathetic Agents Matter in High-Crisis Situations]]> https://www.customercontactweekdigital.com/agent-engagement/videos/empathetic-agents-matter-in-high-crisis-situations?utm_medium=RSS https://www.customercontactweekdigital.com/agent-engagement/videos/empathetic-agents-matter-in-high-crisis-situations?utm_medium=RSS Tue, 29 Aug 2023 15:46:44 +0000 <![CDATA[2016 Call Center Week Winter Event Trailer]]> https://www.customercontactweekdigital.com/agent-engagement/videos/2016-call-center-week-winter-event-trailer?utm_medium=RSS https://www.customercontactweekdigital.com/agent-engagement/videos/2016-call-center-week-winter-event-trailer?utm_medium=RSS Tue, 29 Aug 2023 15:46:44 +0000 <![CDATA[Interview with Diane Magers, AT&T Business Services Specialist]]> https://www.customercontactweekdigital.com/agent-engagement/videos/interview-with-diane-magers-at-t-business-service?utm_medium=RSS https://www.customercontactweekdigital.com/agent-engagement/videos/interview-with-diane-magers-at-t-business-service?utm_medium=RSS Tue, 29 Aug 2023 15:46:44 +0000 <![CDATA[Interview with Chris Vennard]]> https://www.customercontactweekdigital.com/call-center-management/videos/interview-with-chris-vennard-part-1-integrating-ca?utm_medium=RSS https://www.customercontactweekdigital.com/call-center-management/videos/interview-with-chris-vennard-part-1-integrating-ca?utm_medium=RSS Tue, 29 Aug 2023 15:46:44 +0000 <![CDATA[Video: Zynga & TELUS Reveal the 7 Keys to a Customer-Centric Call Center]]> https://www.customercontactweekdigital.com/customer-experience/videos/video-zynga-telus-reveal-the-7-keys-to-a-customer?utm_medium=RSS https://www.customercontactweekdigital.com/customer-experience/videos/video-zynga-telus-reveal-the-7-keys-to-a-customer?utm_medium=RSS Tue, 29 Aug 2023 15:19:01 +0000 <![CDATA[Case Study: How Data Transformed a Call Center, Enhanced Customer Experience]]> https://www.customercontactweekdigital.com/technology/videos/case-study-how-data-transformed-a-call-center-enha?utm_medium=RSS https://www.customercontactweekdigital.com/technology/videos/case-study-how-data-transformed-a-call-center-enha?utm_medium=RSS Tue, 29 Aug 2023 15:31:30 +0000 <![CDATA[Next Generation Social Support: Making Social the Way You Do Business]]> https://www.customercontactweekdigital.com/strategy/videos/next-generation-social-support-making-social-the-w?utm_medium=RSS https://www.customercontactweekdigital.com/strategy/videos/next-generation-social-support-making-social-the-w?utm_medium=RSS Fri, 25 May 2018 14:10:00 +0000 <![CDATA[The Great Social ROI Challenge - Expertly Measuring Social Customer Care]]> https://www.customercontactweekdigital.com/technology/videos/the-great-social-roi-challenge-expertly-measuring?utm_medium=RSS https://www.customercontactweekdigital.com/technology/videos/the-great-social-roi-challenge-expertly-measuring?utm_medium=RSS Fri, 25 May 2018 14:10:00 +0000