Benchmarking Social Media Customer Service – Opportunities & Best Practices

call center week
Posted: 10/09/2011
Job:
Company: Call Center Week

This study examines the social media customer service practices of seven Fortune 500 companies. Findings show that big brands are embracing social media as a customer service channel – and that "social care" can actually enhance (and even lead) brand perception. At the same time, best practices are emerging but are not consistent, even among industry leaders.

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call center week
Posted: 10/09/2011
Job:
Company: Call Center Week