How Web 2.0 is Transforming CRM: Leveraging Social Media to Improve the Customer Experience

call center week
Posted: 08/01/2011
Job:
Company: Call Center Week

Many view Web 2.0 as an opportunity to grow closer to their customers, better understand customer needs, and empower these customers to influence their company’s strategy. This, in turn, opens the door to improved customer service, enhanced customer loyalty, and better customer advocacy. SAP understands and embraces the vast and emerging opportunities that Web 2.0 presents for customer relationship management (CRM).

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call center week
Posted: 08/01/2011
Job:
Company: Call Center Week