Intelliresponse Presents: The "Siri Effect" - How Self-Service Tech is Transforming Customer Service

call center week
Posted: 03/17/2013
Job:
Company: Call Center Week

Consumers have raced into the future with rapid adoption of mobile convenience technologies—and
customer service professionals everywhere are clamoring to keep up.

Digital personal assistant technologies such as SIRI, and others like it, have been embraced so fervently by consumers that your current online self-service offering has likely become archaic overnight.

Voracious consumer adoption of technology like digital tablets, mobile phones and all the accompanying apps for communication and convenience is now so mainstream that they’ve become the benchmark against which all online customer experiences are being measured.

It’s up to customer service professionals to respond—and quickly. This report shows you why companies in every industry are taking the ‘personal digital assistant’ revolution so seriously, and the five priorities you need to take action on now.

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call center week
Posted: 03/17/2013
Job:
Company: Call Center Week