Service and Support as a Strategic Imperative

call center week
Posted: 02/04/2013
Job:
Company: Call Center Week

Leading edge companies regard their support organization as a strategic enabler, empowering support agents and focusing on impacting customer satisfaction. In doing so they are adopting a cross-channel support strategy, which includes remote support technologies. The results are real boosts in customer satisfaction and reduced support costs. Download this whitepaper for the results of a research survey on what your peers are doing to boost the customer experience.

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call center week
Posted: 02/04/2013
Job:
Company: Call Center Week