SPi Global Presents: Listen, Measure, and Engage - Is Social Media Part of Your CRM Strategy?

call center week
Posted: 03/18/2013
Job:
Company: Call Center Week

More and more consumers expect to interact with companies through social media. Using sites such as Facebook and Twitter, they expect to request customer service, get answers to questions, and even conduct transactions – and they want someone to listen to them, provide nearly instantaneous responses, and resolve their problems.

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call center week
Posted: 03/18/2013
Job:
Company: Call Center Week