Sign up to get full access to all our latest content, research, and network for everything customer contact.

Managing Explosive Growth

We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.

This FREE webinar was recorded on:
December 02, 2009
11:00 AM - 12:00 PM EST

In this client case study, Pronto Connections and their client review call center challenges including:

Communicate effectively in both English and Spanish on:

  •         Employment requests
  •         Store locator
  •         Loan lead generation
  •         Complaints and compliments
  •         After hours calls

Once addressing the problem, client and company will address the following:

  • Flexibility of multi-model delivery in real-time
  • Obstacles met
  • Strategies for sucess
  • Design aspects, metrics for reporting
  • Key Success

Presenters:

Gina Robertson
Director Of Client Services
Pronto Connections
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.