AI
Top Headlines In Customer Contact News This Week | Week of 3/18/2024
March 20 by Wandy Felicita OrtizThe AI revolution is being televised, 'money dysmorphia' enters the economic lexicon, and customer dissatisfaction at Walmart gets tense.
Top Headlines In Customer Contact News This Week | Week of 3/11/2024
March 13 by Wandy Felicita OrtizAirbnb addresses security concerns, Pintrist pins down AI, and customers share their must-have brands.
Sharpen eBook: Embrace the Power of Personalization
March 07 by SharpenPersonalization is more than just a buzzword in business today — it’s a necessity. More than 70% of consumers expect companies to deliver personalized interactions. To retain and improve customer loya...
Special Report: Master the Complexity of Today’s Customer Experience Conversations
February 29 by Brooke LynchSpecial Report: Master the Complexity of Today’s Customer Experience Conversations
Special Report: AI & The Contact Center: 5 Predictions
January 31 by Brooke LynchSpecial Report: AI & The Contact Center: 5 Predictions Special Report: AI & The Contact Center: 5 Predictions Special Report: AI & The Contact Center: 5 Predictions
Top Headlines In Customer Contact News This Week | Week of 1/15/2023
January 15 by Wandy Felicita OrtizTravel plans are put on freeze, Stanley soaks in the customer feedback. and the Fortune 500 gets a CX schooling.
Advising The Fortune 500 On How To Adopt AI To Enhance CX And EX
January 09 by Kimberlee WestFor Fortune 500 companies, having a “people plan” is just as important as having an AI plan. And the people plan expands beyond the idea of right sizing.
Top Headlines In Customer Contact News This Week | Week of 1/8/2023
January 08 by Wandy Felicita OrtizGoogle, Meta face court dates, Nike ends its biggest brand partnership, and airlines face an unfortunate start to 2024.
Special Report: Generative AI Simplified: First Steps to Achieving Success
December 22 by Brooke LynchAccording to CCW Digital research, 71% of contact center leaders expect generative AI to have a major impact on the space.
CCW Digital: Your 2023 Customer Contact Year In Review
December 19 by Wandy Felicita OrtizHybrid work, generative AI, WFM and more dominated conversations, reports, webinars and conference sessions for organizations big and small.
CCW Digital Highlights: Top Webinars on Data Driven CX
November 30 by Brooke LynchCCW Digital top webinar highlights on data, analytics, AI and emerging technology. In partnership with Freshworks, we cover the leading use cases and trends for AI and analytics in 2023.
Customers Warned Of Cyber Monday Scams During Holiday Shopping Frenzy
November 27 by Wandy Felicita OrtizCyber Monday sales are at an all-time high, and so are opportunities to get tricked into selling your personal data.