Amazon
Amazon Hit with 2 Lawsuits Last Week: Is the Brand Finally Testing Customers’ Patience?
February 15 by Brooke LynchIn a world full of options, today’s customers still expect major brands like Amazon to respect their needs and offer transparency when necessary. Over the last week, it seems these values have been te...
Job Searching Is More Accessible Than Ever–But Not For Those With Disabilities
January 26 by Wandy Felicita OrtizEmployees, recruiters and CX leaders share their experience in hiring people with disabilities, and say that while the digital age simplifies the job hunt for some, it proliferates stereotypes for oth...
CX is Getting Better, Are Customers Getting Worse?
October 18 by Brooke LynchThe retail and service industry has never been more necessary. As customers return to in-person environments, retail workers have acted as a support system, but some customers are taking advantage of...
Amazon is Reinventing the Department Store for Next Gen Customers
September 23 by Brooke LynchAs customers re-enter in-person retail spaces, brands are working to reinvent and innovate their physical storefronts to modernize the in-store experience.
The New Technology Helping Amazon Avoid 'Imposter Take Over'
August 16 by Brooke LynchAmazon is now working to stop 'Imposter Take Over' and rogue workers from accessing customer data by monitoring employee keyboard strokes and mouse movements with new technology.
Redefining Customer Experience Through Consumer Behavior
July 30 by CCW DigitalIn a rapidly changing world of how brands and customers interact, consumer behavior should always be top of mind for business leaders. The trick is to discern which behaviors are changing, and which a...
The Paradox Of Choice: A Crippling Trend In Consumer Behavior
July 07 by CCW DigitalIn the changing world of consumer behavior, influencing a customer’s decision on where and how they spend their money depends on the information you’re putting in front of them that day, and more impo...
Amazon's New Sidewalk Feature Sparks Privacy Concerns: Here's Why
June 07 by Brooke LynchAmazon’s new Sidewalk service aims to keep devices better connected and simplify setup by extending the range of low-bandwidth devices through “mesh networks”. However, the announcement set off red fl...
Amazon Aims To Increase Customer Engagement With New Tool
April 27 by Brooke LynchAmazon undoubtedly transformed the digital customer experience for the better, but there are still some instances where an emphasis on convenience can lead to a detached and impersonal reality. The eC...
'Bait and Switch' Amazon Reviews Cause Skeptical Consumers
January 04 by Brooke LynchCustomer reviews are an integral part of the online shopping experience. But not all reviews can or should be treated equally, as the rapid expansion of eCommerce has spurred a significant rise in fra...
Has The Pandemic Made Subscriptions The New Common Currency? Ask Walmart Or Amazon
August 18 by CCW DigitalNow, seven in ten organizations are no longer looking at one-time sales or repeat purchases but rather an ongoing relationship that needs to be continually nurtured. After all, acquiring a new custome...
Will “Smart Stores” Revolutionize Brick-And-Mortar Retail?
August 05 by CCW DigitalAs e-commerce continues to trump brick-and-mortar shopping, it's important to understand the trends and technologies that can boost in-person shopping for retailers during a pandemic.