Customer Contact Agent Attrition Calculator
clearHeather Magaha from Wells Fargo discussed her organization’s transition from a traditional service model to a four-tiered model. After facing external pressures from the great resignation, the company...
In her presentation at the CCW Executive Exchange in Chicago, Karen Mitchell, Senior Director of Product Management at Marriott, shared insight on the brand's transformation journey to enhance the age...
Personalization is more than just a buzzword in business today — it’s a necessity. More than 70% of consumers expect companies to deliver personalized interactions. To retain and improve customer loya...
The Kansas City Chiefs may have earned the Lombardi Trophy, but they were not the only winners at this year’s Super Bowl. CCW Digital, STAUD, and Meltwater look at the celebrities and brands who have...
A graphic designer for a finance news publication shares how her creative skills help amplify the customer experience for the brand's readers and subscribers.
CCWomen celebrates women in business, women in CX share their experiences, and allies gain insight on how to support their teammates.
“Being part of the greater ecosystem of the CCW events has been very important to us. It's probably the most strategically beneficial business decision that we've made in this–to be part of the CCW co...
Special Report: Master the Complexity of Today’s Customer Experience Conversations
A customer success leader shares how Bitly's global brand helps organizations cultivate meaningful consumer interactions.
What does the rise of AI mean for the future of agents and their ability to connect with customers?
A Jill of all trades shares how she manages CX and EX expectations across multiple ventures, time zones and media moments.
Wendy's serves up CX change with surge pricing, Google gets burnt by AI controversy and Kelloggs doubles down on customers' Girl Dinner craze.
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