artificial intelligence
Special Report: AI's Role In CX Transformation
April 28 by Brian CantorIs AI the secret to making customer centricity a reality?
CXNext: How AI Is Fueling Today's Most Disruptive, Successful Customer Experience Teams
May 23 by Brian CantorAI is an ambition for many customer experience teams. A select few, however, call it a reality.
AI, Customer Trust, KM, Agent Empowerment & More: 10 Highlights From "State Of Contact Center Technology" Online Event
March 09 by Brian CantorAnalysts, executives and technology leaders shared everything you need to know about lingering contact center technology challenges - and unparalleled new CX opportunities.
A Glimpse Into the AI-Powered Classroom of the Future by China's Fastest-Growing EdTech Company
June 28 by Kindra CooperA human-AI hybrid model could take over classrooms in the near future
Vendor Profile: EdgeVerve Launches AssistEdge Engage for Contact Centers
June 24 by Kindra CooperCombining robotic process automation with AI
Podcast: Artificial Intelligence and CX Automation – Getting It Right
June 20 by Kindra CooperHumans vs. bots in the contact center – what's the right balance?
Using Voice Assistants for Self-Service: A Vision for the Future
June 13 by Kindra CooperVoice assistants can be used to complete tasks "at the speed of thought"
Rethinking UX for Traditionally Unpleasant Experiences like Tax-Filing: How Intuit Did It
May 03 by Kindra CooperUsing image recognition technology to make tax-filing a "snap"
How Spotify Does It: Using Data and AI to Know the Customer
April 01 by Kindra CooperMerging VoC research with hard data to understand the customer
Improving CX in the Airline Industry: Empower Your Contact Center Reps with Data
March 06 by Kindra CooperAI and machine learning go a long way towards CX
What Does Agent Engagement Entail In The Automation Age? Comcast Weighs In
February 08 by Brian CantorHow Comcast is pairing technology and culture to create a productive, engaged CX workforce.
Using AI to Bring Voice of Customer to the Forefront of Your Organization
December 19 by Kindra CooperMining speech analytics data as a research tool