automation
When It Comes To Gen AI Don’t Just Worry About C Suite Buy-In. Prioritize Getting Your Team On Board
April 04 by Wandy Felicita OrtizThe presence of Generative AI in the contact center will prepare the agents of today to be the exemplary employees of the future. Leaders will want to be strategic in their financial moves and choose...
Top Headlines In Customer Contact News This Week | Week of 3/18/2024
March 20 by Wandy Felicita OrtizThe AI revolution is being televised, 'money dysmorphia' enters the economic lexicon, and customer dissatisfaction at Walmart gets tense.
Content Highlight: What You Need To Know About The Intersection Of AI & Humanity
February 29 by Brian CantorWhat does the rise of AI mean for the future of agents and their ability to connect with customers?
‘Linking Up’ For CX Success: How Cloudlinx’s CCW Journey Has Led To Contact Center Connectivity
February 29 by Wandy Felicita Ortiz“Being part of the greater ecosystem of the CCW events has been very important to us. It's probably the most strategically beneficial business decision that we've made in this–to be part of the CCW co...
Advising The Fortune 500 On How To Adopt AI To Enhance CX And EX
January 09 by Kimberlee WestFor Fortune 500 companies, having a “people plan” is just as important as having an AI plan. And the people plan expands beyond the idea of right sizing.
Top Headlines In Customer Contact News This Week | Week of 1/8/2023
January 08 by Wandy Felicita OrtizGoogle, Meta face court dates, Nike ends its biggest brand partnership, and airlines face an unfortunate start to 2024.
CCW Digital: Your 2023 Customer Contact Year In Review
December 19 by Wandy Felicita OrtizHybrid work, generative AI, WFM and more dominated conversations, reports, webinars and conference sessions for organizations big and small.
Customers Warned Of Cyber Monday Scams During Holiday Shopping Frenzy
November 27 by Wandy Felicita OrtizCyber Monday sales are at an all-time high, and so are opportunities to get tricked into selling your personal data.
Top Headlines In Customer Contact News This Week | Week of 11/27/2023
November 27 by Wandy Felicita OrtizCCW Digital's newest contributor, SaaS's hottest companies and generative AI's latest struggles.
Meet The Beauty Brand Using Web3 To Redefine Customer Centricity And The Customer Journey
November 22 by Wandy Felicita Ortizkiki.world is the first Web3 beauty brand where products are created based on customer polling and interest, and then exist in the metaverse by way of a commemorative product NFT.
What We’re Thankful For: Growing In Gratitude At Customer Contact Week
November 22 by Wandy Felicita OrtizOn the day before many of you gather with friends, family and loved ones to reflect on all the good that has transpired over the past year and to share our hopes for the future, our team here at CMP w...
CCW Digital Exclusive: Shapermint's Customer Care Director Shares How The Brand Keeps CSAT Scores High
November 20 by Wandy Felicita OrtizLorissa Ancheta, Customer Care Director for the ecommerce shapewear DTC company Shapermint talks customer centricity, chatbots, retail and more.