benchmarks
Thanks to Call Center Problems, Companies Failing on Customer Service
September 15 by Brian CantorWith so much attention paid to the transfer of customer service into new channels, companies are suffering the consequences of overlooking shortcomings in the traditional call center. Utilities co...
Want Better Customer Service? Here's How You Should Look at ROI and Metrics!
September 09 by CCW Digital Editor
Questions Answered: Call Center Metrics That Matter, Social Media for Customer Service
July 27 by Customer Management IQCall Center IQ is not a mere publication—it is a community for customer management professionals seeking to generate actionable strategies for improving their call centers, customer service, m...