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Steering Social Media and Comcast Through A Customer Service Sea Change
April 07 by CCW Digital EditorFrank Eliason, Senior Director in National Care Operations for Comcast, is famous in his own right. Eliason has become the most recognizable social media customer service expert next to Tony Hsieh o...
The UPC Story: An Interview with Customer Experience Exchange Speaker Andre Vermaat at UPC
January 15 by Customer Management IQAndre Vermaat is the Customer Care Operations Director at UPC, a provider of bundled cable television, Internet and telephone services to countries such as the Netherlands, Ireland, Poland, Switzerl...