CallMiner
Special Report: Experience Management
June 30 by Brian CantorToday's brands and business leaders excitedly talk about the "big picture," emphasize end-to-end experiences, and share their preference for long-term relationships over one-off transactions. When it...
5 Ways To Manage Employees During The WFH Era
April 17 by CCW DigitalHighlights from our recent CCW Digital report on how to manage employees during the WFH era.
6 Steps On How To Close The Biggest Problem In Today's Contact Center
February 18 by CCW DigitalResearch shows that about 10 percent of us listen effectively, creating a growing disconnect in business communication. Here are 6 steps on how to close this gap.
5 Business Use Cases For Speech Analytics You Probably Didn't Know About
May 10 by Kindra CooperSpeech analytics can be an important Voice of Customer tool
Integrating Speech Analytics into Your Organization's DNA
January 17 by CCW Digital EditorJeff Gallino, Founder and CTO of CallMiner, gives a keynote presentation for British Gas at the International Contact Cener and Expo in Miami. Jeff talks about scale, YouTube, call verification, ope...
International Contact Center Expo & Conference Brings Industry Leaders Together
October 12 by Customer Management IQ400+ Industry Leaders to Convene in Miami to Map Out Contact Center Strategies for 2011 Attendees for October Expo and Conference Come From Around the World October 4, 2010 – (New York, NY...
Quantifying the Customer Experience: Speech Analytic Pilot Project
September 21 by CCW Digital EditorMichelle Craft, Vice President of Marketing for CallMiner, gives a speech at March 2010's Customer Experience Summit about how to best utilize Speech Analytics to improve your business practices. Cr...