ccw winter
4 Exciting New Things to Expect at Customer Contact Week Nashville
November 04 by Kindra CooperExpect more opportunities to network, learn from industry experts and customize your conference experience
CCW Winter 2017 Post Show Report
March 13 by Customer Contact WeekFor the more than 500 customer management executives who attended CCW Winter in New Orleans this past January, one question was top-of-mind: what does it mean to “humanize the customer experience”?The...
CCW Winter Executive Report: The Future of the Contact Center
October 31 by Customer Contact WeekAre you planning your 2017 contact center strategy? Are you curious about how customer experience management will evolve over the next few years?CCIQ has you covered! We’re pleased to intr...
8 Things Contact Center Leaders Must Do In 2017
October 04 by CCW DigitalWe already know it is the age of customer centricity. We already know customer satisfaction represents a top business priority.As we approach 2017, we need not worry about acknowledging the impo...