collections
CCW Joins TP Talks | The Future Of Collections & Empathetic CX Amid Economic Uncertainty
December 28 by Brian CantorHow will an economic downturn increase the risk of delinquency? How will it impact brands’ ability to properly resource their contact centers, and then empower those teams to collect from worried cust...
The DNA of Collections
August 18 by Customer Contact WeekAs global consumer debt continues to rise, payment delinquencies continue to grow, and at the same time consumers are harder than ever to contact. If business-as-usual when it comes to collection...
Quantifying the Customer Experience: Speech Analytic Pilot Project
September 21 by CCW Digital EditorMichelle Craft, Vice President of Marketing for CallMiner, gives a speech at March 2010's Customer Experience Summit about how to best utilize Speech Analytics to improve your business practices. Cr...