community
It's Pride Month. Here's How to Show Your Support Beyond a Rainbow Logo.
June 13 by Grace GilbertPride is more than a celebration. Here are 5 simple ways to show up for LGBTQ+ employees.
AAPI Heritage Month: How Can Companies Celebrate?
May 12 by Sandy KoMay is Asian American Pacific Islander (AAPI) Heritage Month. This month is dedicated to celebrating and recognizing the many cultural backgrounds that make up the Asian American and Pacific Islander...
‘How Do I Network And Build My Community?’ Women of CCW Share Their Personal Struggles, Successes and Insights
April 28 by Wandy Felicita OrtizAs a woman, networking and community building is one of the most powerful personal and professional tools I have. The idea of community is something that I want to discuss with all of you so that by t...
The CCWomen Guide to Burnout
March 09 by Grace GilbertThe CCWomen Guide to Burnout offers actionable steps, resources, tools, and advice from expert Jill Brown to help you crush burnout and take control of your life.
Customer Experience During Pride Month: Was Yours All-Inclusive, Or Exceptionally Exclusionary?
July 07 by Wandy Felicita OrtizIdeally, we want for our customer experience to be gender-inclusive. But when the customer service technology we develop or invest in does not do that, companies fail to make good on their promise of...
4 Takeaways from the Social Media for Customer Management Summit
March 25 by Brian CantorThe virtual interface for Call Center IQ’s 4th Social Media for Customer Management Summit was certainly pretty, but the true value of Wednesday’s event belonged far more to the steak th...
The Modern Consumer and the 'Spend Shift' Movement
October 21 by Gina ScanlonJohn Gerzema, Chief President of Brand Asset Consulting, and co-author of new book Spend Shift: How the Post-Crisis Values Revolution is Changing the Way We Buy, Sell, and Live speaks with Customer...