competition
4 Key Predictions about the Contact Center of 2025
November 07 by Kindra CooperLeaders from customer contact, marketing, IT and the C-suite share their plans, visions and concerns
Netflix Fatigue: Too Many Streaming Services, Too Much Consumer Choice?
March 29 by Kindra CooperHulu, Prime Video and Netflix up against newbies Apple and Disney
Burger King Plays Catch-Up with Competitors, But What About Customer-Centricity?
April 04 by Brian CantorExcuse me for not being impressed by Burger King’s revamped menu and marketing strategies. Sure, in the short-term, a minor sales increase seems at least fathomable as curious, cost-consciou...
What's in Store for the Retail Business?
February 09 by Chris ArcherIQPC's Chris Archer interviews Ace Hardware Category Manager John Kittel to get a taste of what he'll be focusing on at the Pricing and Revenue Management Strategy for Retail Event this April 26-28...
VOC TV: CRM from an Editor's Perspective
October 13 by CCW Digital Editor1to1Media and Customer Strategist Journal editorial director Ginger Conlon sits down with CMIQ's editor Gina Scanlon to discuss the challenges and changes the customer management industry faces, inc...