Costco
How 3 Leading Brands Secured Customer Loyalty in 2021
August 19 by Brooke LynchTo understand what makes leading companies so exceptional in the eyes of the customer, we outline some of the priorities and service strategies the top brands are leveraging.
How to Compete in Tough Times
January 21 by CCW Digital EditorIn this episode of Voice of the Customer TV, Barry Berman, Hofstra University business professor and Director of Hofstra's Executive MBA program, talks to Call Center IQ editor Gina Scanlon about hi...