customer
Advancing Small Businesses Through AI: Revolutionizing Customer Experience And Satisfaction
January 09 by Chad J. WindheimFor MSEs, integrating AI into existing business operations is a strategic endeavor. It involves identifying areas where AI can add significant value, such as in customer service and sophisticated data...
Charting A New Course In Customer Contact Innovation: My Journey To CCW Digital
November 27 by Chad J. WindheimCCW Digital's newest contributor sets his sights on narrowing the CX gap between automation and personalization.
By The Numbers: What Equal Pay Day Looks Like In The Customer Contact Industry
March 15 by Wandy Felicita OrtizPay disparity in customer service is a social and economic issue that needs to be at the forefront of everyone's minds—not just women's.
A Day In The CX Life With CCW Digital: Meet Stefnie Howley, Program Manager at Match
February 24 by Wandy Felicita OrtizIn this daily log we meet Stefnie Howley, who just wrapped up four years at Match as a program manager, where she Consulted Match Group and Match C-Suite on product development and technology roadmapp...
A Day In The CX Life: CCW Digital’s New Series Takes A Look At The Leaders Shaping The Future Of Customer Contact
February 17 by Wandy Felicita OrtizWe’re asking employees just like you to share how they spend an average workday–from wake-up routines to dinner menus–and the decision making that goes into their projects.
Zoom May Be One Of The Latest Companies To Announce Layoffs, But It Once Changed The World Of Digital Communication
February 13 by Wandy Felicita OrtizWhile Zoom may not be the primary way that we all socialize in 2023, it is a primary way that we do business as a tool for democratizing, diversifying and growing the global workforce.
Netflix’s New Push To End Password Sharing Brings Accessibility And Security Concerns To The Forefront
February 06 by Wandy Felicita OrtizNetflix will be rolling out new measures to curb password and profile sharing across the television and movie streaming platform. The change comes on the heels of an estimate from Netflix that over 10...
Want Some Of The Nation’s Best Customer Service? Make A Pitstop At Wawa
September 28 by Wandy Felicita OrtizWhen asked by CCW Digital what it is that makes the Pennsylvania-based chain so incredibly appealing, customers gave a multitude of reasons ranging from clean bathrooms to quality coffee and even seas...
Champagne and Caviar: Emirates’ $2 Billion Customer Service Gives A New Age Spin To The Hollywood Glam of Airlines Past
August 24 by Wandy Felicita OrtizAs airlines cut costs and succumb to COVID’s impact on the travel industry, one brand is still willing to take risks and making a hefty investment in the customer service space.
The Cosmetic Industry Is Facing Some Customer Experience Abnormalities, But The Ordinary’s Double Down On Diversity Is A Thing Of Beauty
August 16 by Wandy Felicita OrtizProviding a personal yet universal customer experience is key to any industry, but especially to the beauty industry at large. The Abnormal Beauty Company is well aware, and meeting the unique needs o...
To Better Serve Your Disabled Customers You Don’t Need More Technology, You Need More Transparency
August 05 by Wandy Felicita OrtizFor some customers with disabilities, standard CX solutions may be creating bigger, more complicated problems. Effortlessness is a lovely concept to consider, but effort is what it takes to make your...
Free Merchandise: Is It Just A Bandaid On The Bullet Wound of Poor Customer Service?
July 28 by Wandy Felicita OrtizIn the world of customer experience, it’s crucial to remember that customer service isn’t just about mitigating risks and finding solutions—it’s about empathizing with the problem and finding the righ...