customer experience journey
3 Contact Center "Best Practices" That Need To Be Updated
November 13 by Brian CantorCliches are generally cliches for a reason.Sometimes, however, they overstay their welcome. Sometimes they fail to capture the nuances of modern day business and society.When that happens, it is...
Podcast: Farmers Insurance On How Technology Can Elevate The CX
September 18 by CCW Digital EditorCCW Digital's new Special Report: Future of CX Employees reveals that the rise of technology is really the rise of employees.In a recent podcast, Farmers Insurance VP Rod Johnson seems to concur with...