6Rs For Bringing Your CX & Business "Back To The Future"

AndyHansselman1
Posted: 11/03/2017

We justifiably encourage businesses for taking a futurist approach to their customer experiences.  Instead of dwelling on previous challenges or settling for playing "catch-up" when it comes to key trends, these organizations are anticipating future needs and uncovering potential opportunities.

Valuing a forward-looking mindset should not, however, cause us to devalue the past.  It should not cause us to forget about the special practices, offerings and strategies that helped to define the brand -- and win the hearts of customers and agents.

AndyHansselman1
Posted: 11/03/2017