customers
Vintage Aesthetics Vs. Trending Technology: When Everything Retro Is Back In Style, What Does That Mean For The Future Of Customer Service?
April 14 by Wandy Felicita OrtizFor those working in customer experience, it can become difficult to discern and deploy customer contact technologies in a society that is simultaneously celebrating and shunning the very advancements...
‘She’s Everything, He’s Just Ken.’ We’re Living In A Barbie World, But Will Greta Gerwig’s New Movie Bring The Party Doll Lovers Are Looking For?
April 04 by Wandy Felicita OrtizApril 4 marks a day that Barbie fans and critics have been waiting for–the trailer and promotional posters for the movie starring the world’s most iconic doll have been released, and the Internet is a...
The Best Ways To Say No To Your Customers
March 31 by Wandy Felicita OrtizNo matter how you slice it, “no” sounds like a lose/lose for customers and companies–but it doesn’t have to be. Here are some reasons why saying “no” is an integral part of the customer experience, an...
Free Merchandise: Is It Just A Bandaid On The Bullet Wound of Poor Customer Service?
July 28 by Wandy Felicita OrtizIn the world of customer experience, it’s crucial to remember that customer service isn’t just about mitigating risks and finding solutions—it’s about empathizing with the problem and finding the righ...
Your Company Could Be Losing More Opportunities For Growth Than You Realize, Thanks To Your Own Customers
July 19 by Wandy Felicita OrtizWhile brand marketing, messaging, social advocacy, culture and community can all impact buyer behavior, there is one other key factor that will likely dictate customer choices: another customer.
How Brand Marketers Are Responding To Coronavirus
March 25 by CCW DigitalBrands are responding to Coronavirus through innovative Marketing ideas.
Common Phrases to Avoid When Dealing with Everyday Customers and Potential Clients
October 30 by CCW DigitalWhen an employee creates affiliation with the customer through these linguistic strategies, they’re not only more effective in delivering a quality experiences, but they are using scientific research...
What You Don’t Know About Destiny’s Child Member Michelle Williams
October 10 by CCW DigitalDestiny's Child and Entrepreneur Michelle Williams shares some key life lessons and business practices that you might not expect
How to Guarantee Making the Wrong Conclusions About Your Customers
April 04 by Customer Management IQMore than 100 years ago H.G. Wells said: "Statistical thinking will one day be as necessary for efficient citizenship as the ability to read and write." Polling of public opinion has become an ind...
The Customer Experience Golden Rule for Employers
April 03 by Jim L. WatsonEveryone knows the Golden Rule: Do unto others as you would have them do unto you. How can the same Golden Rule be used to guide corporate officers and managers in creating an organization that i...
How to Prevent 'Toxic Talk' in the Contact Center
February 21 by Gina ScanlonCustomer Management IQ welcomes back Barbara Burke, customer experience guru, workshop leader and keynote speaker, on the subject of what you can do to reduce toxic talk in your contact center. She...
Customers and Agents – Island of Misfits or Holiday Magic?
December 21 by Tripp BabbittAh Rudolph the Red-Nose Reindeer, the holiday classic that as a child I looked forward to every year. Sam the Snowman (Burl Ives) narrates and sings us through the trials and tribulations of Rudolph...