CustomerService
Will Dr. ChatGPT Soon Be In The Operating Room? Board-Certified Surgeon Envision's Generative AI’s Impact On The Patient Experience
May 15 by Wandy Felicita OrtizA board certified surgeon explains how generative AI’s place in healthcare is evolving, and what medical experts and patients can do to make sure advanced technology is in their corner.
Are Tequila Brands Missing The Mark When It Comes To CX On Cinco De Mayo? Taking A Shot At The Marketing And History of Mexican Liquor in The U.S.
May 05 by Wandy Felicita OrtizA tequila brand that speaks to senses of longing and creates an air of exclusivity might just be the customer experience some consumers are looking for.
‘How Do I Network And Build My Community?’ Women of CCW Share Their Personal Struggles, Successes and Insights
April 28 by Wandy Felicita OrtizAs a woman, networking and community building is one of the most powerful personal and professional tools I have. The idea of community is something that I want to discuss with all of you so that by t...
Customer Service Has Always Been A Gendered Industry. AI Technology Has A Chance To Level The CX Playing Field.
September 29 by Wandy Felicita OrtizAt a time when society is advocating for less gender bias, more equity in the office, flexible and empathetic working conditions, and use of technology to support us through sustained remote work, why...
2022 August Market Study: Modernizing Service Experiences With AI & Digital
August 12 by Brian CantorWhat strategies are working? What factors are thwarting success? What forecasts do leaders have for AI and digital technology over the next 5-10 years? The product of exclusive research, this market s...
To Better Serve Your Disabled Customers You Don’t Need More Technology, You Need More Transparency
August 05 by Wandy Felicita OrtizFor some customers with disabilities, standard CX solutions may be creating bigger, more complicated problems. Effortlessness is a lovely concept to consider, but effort is what it takes to make your...
Is There Such A Thing As Being Too Omnichannel? Some Airbnb Guests Say Their Hosts Are Violating Their Privacy, And Charging Them A Fortune To Do It
June 28 by Wandy Felicita OrtizWhen it comes to providing a unique client experience, communicating with your customers and setting expectations are essential. But in an era where all brands are being encouraged to proactively enga...
Go Above And Beyond As A Brand
March 16 by Ray WeissA few tips for actually bolstering customer satisfaction.
Making Up For Long Customer Hold Times
January 18 by Ray WeissA Few Tips For Combating This Customer Experience Challenge
How-to Guide: How To Increase Sales Through Offline To Online (O2O) Customer Service
December 10 by CCW DigitalWhen it comes to Digital Marketing, campaigns are judged by key performance indicators such as click-through rates, impressions, leads, conversions, and sales. Sales campaigns, of course, are judged b...
Revamping Your 2020 Customer Service Model Through Operational Transparency
January 07 by CCW DigitalAs automation will continue to be a driving factor in 2020 customer service, use technology not only for efficiency, metrics, and operational productivity, but enhance customer experiences through ope...
Aftermath of Racist Customer Service Incident at Buffalo Wild Wings
November 08 by CCW DigitalWhile the “wings, beer, and sports” at Buffalo Wild Wings in Naperville, Illinois may be attracting customers, the employees certainly aren’t.