diversity
‘How Do I Network And Build My Community?’ Women of CCW Share Their Personal Struggles, Successes and Insights
April 28 by Wandy Felicita OrtizAs a woman, networking and community building is one of the most powerful personal and professional tools I have. The idea of community is something that I want to discuss with all of you so that by t...
Career Pathing for Underrepresented Employees in CX
April 07 by Grace GilbertCareer pathing is an essential component of job satisfaction. It's even more important for underrepresented employees. Learn all about career pathing, in and out of the industry, and how you can insta...
When It Comes To Customer Service, Black History Has Been Effaced. But Today’s Black Businesses And Employees Are Overcoming CX Hurdles To Make Sure Their Names Are Known
March 01 by Wandy Felicita OrtizNearly three years ago, in the heat of COVID uncertainty, George Floyd was murdered in the streets of Minneapolis, prompting a national call for racial and restorative justice meant to radically trans...
A Day In The CX Life: CCW Digital’s New Series Takes A Look At The Leaders Shaping The Future Of Customer Contact
February 17 by Wandy Felicita OrtizWe’re asking employees just like you to share how they spend an average workday–from wake-up routines to dinner menus–and the decision making that goes into their projects.
It’s 2023. It’s Time to Hire a DEI Director and Kick Off Meaningful DEI Programs. Here’s How.
January 04 by Philip MandelbaumDiversity, Equity, and Inclusion is more important than ever.
The 411 on DEI: 5 Reasons Why You Need to Implement DEI Programs in 2023
November 29 by Philip MandelbaumWhat is DEI? And why do we need DEI programs and policies? Learn the basics before we head into the new year.
#6 MAKE A BUSINESS CASE FOR DEI with guest Yemi Akisanya | Yemi Akisanya, Grace Gilbert | Thirsty Thursday
November 03 by Grace GilbertYemi Akisanya, Global Head of DEI at Groupon, talks all things DEI.
LGBTQ Workers Still Struggle With Inclusivity in the Workplace, Studies Show
June 27 by Kindra CooperOver half of LGBTQ professionals believe being "out" in the workplace could hurt their career prospects
AARP and Refinery29 Take on Ageism in the Advertising Industry
May 29 by Kindra CooperHere's why diversity and inclusion needs to consider age
Voice of the Customer TV: Developing Your Smart Voice
September 22 by CCW Digital EditorCall Center IQ is proud to present the first in its series of videos entitled, Voice of the Customer (VOC) TV. In this episode, Kate Nasser, a 21 year veteran in the Customer Management Industry...