Dominos
Is Surveillance Technology Emerging as a New Customer Service Trend?
October 25 by CCW DigitalThe objective, in any given customer service industry with both employees and customers, is finding the connection and balance between technology driven efficiency and personalization to create the be...
4 Companies Using Machine Learning to Keep a Close Eye On Employees
October 18 by CCW DigitalUsing machine learning to keep a close eye on employees can help organizations increase efficiency. But when machine learning and surveillance cameras are recording employees’ every move, it can begin...
The Unintended Consequences of Social Media Part 1
March 24 by Art HallThe impact and opportunities of social media for companies is undeniable. Social media can be integrated as part of a company’s channel strategy, specifically the call center strategy, to prom...