emergency
Supporting Pets During An Emergency Can Be Hard. But For Chewy, It’s A Walk In The Dog Park
August 03 by Wandy Felicita OrtizI thought Chewy success stories were an over-exaggeration. Then I became a part of one.
No Power, No Food, No Help: Puerto Rico’s Energy Crisis Isn’t Just A Customer Service Failure, It’s a Public Safety and Health Emergency
September 28 by Wandy Felicita OrtizMany residents in remote and southern parts of the island have no stable electricity alternative, and major flooding that has left homes and roads destroyed.
Healthcare meets Six Sigma in the Contact Center
December 06 by CCW Digital EditorMilan Katz, Director of Unity Health System's Contact Center in Rochester, talks to Gina Scanlon at ICCE in Miami about the challenges approaching with healthcare reform in the call center, how to t...