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Harnessing the Trends in Prepaid Mobiles
December 15 by Customer Management IQAdvancements within the industry have created a wealth of opportunities for prepaid mobile phone providers. Activities such as shopping and gambling and, on the commercial side, advertising, have...
The Challenges of Managing a Global Customer Support Center
October 19 by CCW Digital EditorCall Center IQ speaks with Jean Shaw, VP of the Global Customer Support Center for Saber Global Customer Support Center in Montevideo, Uruguay, at the 11th Annual Call Center Week in Las Vegas. Sha...