Top Headlines In Customer Contact News This Week | Week of 1/8/2023
January 08 by Wandy Felicita OrtizGoogle, Meta face court dates, Nike ends its biggest brand partnership, and airlines face an unfortunate start to 2024.
The Tech World is Abuzz About These New Virtual Reality Concepts
August 20 by Brooke LynchThe metaverse has become a big topic of conversation in the tech world recently. While some see it as the next big buzzword, far removed from our current digital universe, others see it as an imminent...
What Tech Pay Cuts Mean For The Future of Remote Work
August 11 by Brooke LynchAs companies begin establishing a flexible hybrid work model, many are beginning to modernize things like pay structures to fit this new environment — posing questions about the significance and futur...
Why Facebook Users are Joining Together To Find Better Customer Service
August 06 by Brooke LynchFacebook has quickly become a target for hackers looking to scam users and steal verified personal information. Making matters worse, users are having immense difficulty actually recovering their acco...
Facebook's Virtual Reality Is A New Outlook On Marketing (And Customer Service)
September 02 by CCW Digital“Facebook Horizon may create a shift in what ‘social media’ means."
Facebook Making Waves With New Chat Rooms, AR, And IG Stories Built To Go Viral
May 20 by CCW DigitalEven before a pandemic took place, shoppers were telling CX analysts that these tools had value. Now they're taking off after one.
The Rise Of Remote Working And How It’s Affecting Social Media Customer Experience
May 12 by CCW DigitalWhile bad customer experiences cost companies revenue, great experiences drive spiraling advocacy. In fact, a good customer experience makes a person five times more likely to recommend a company and...
Honest Customer Service Mistake or Police Discrimination
December 16 by CCW DigitalStarbucks is at the center of controversy for the way law enforcement officials were treated by their "partners," or front-line employees.
From AI Crossovers to AI Chatbots: The NBA Has Found a New Cheat Code
December 02 by CCW DigitalThe NBA announced a partnership last week with AI customer-centric start-up, GameOn Technology.
The Real Reason Instagram is Getting Rid of Likes and What it Means for Your Brand
November 14 by CCW DigitalTwitter, Instagram, and potentially Facebook want to get rid of the most widely accepted metric for digital popularity, and social media marketing engagement – the era of the “like.” Why? Is it the ps...
Facebook Using Chatbot to Build New Currency
October 03 by CCW DigitalThe world's largest social media platform prepares to launch a new cryptocurrency
Former Google and Facebook Exec on the REAL Reason Women Struggle to Make It to the Top
July 30 by Kindra CooperInterview with bestselling author Marissa Orr on why you should "Lean Out"