IBM
Why Your CX Strategy Will Be Built Around Self-Service And Conversational AI
June 09 by CCW Digital"Personal companions will be developed. They will connect and sync all your devices in a smart way, whether they are at home or in the office, and allow them to exchange data." - Bill Gates, 1999.
U.S. Capitalism Ramping Up Innovation To Get Through COVID-19
April 13 by CCW DigitalThere is another side to COVID-19. A hopeful side. An innovative side. (One you probably haven’t read about). A side that rewards creative innovation and risky digital transformation.
IBM’s Impact On Fantasy Sports Gives Insight Into Future Of Consumerism
January 13 by CCW DigitalFor the last three years, IBM Watson, the cognitive computing platform that can answer natural language questions (and international Jeopardy champion), has been providing ESPN with fantasy football p...
3 Steps to Thrilling Customers with an Exceptional Experience
June 21 by Customer Contact WeekDrawing from case study insights, IBM reveals how to create exceptional experiences and thrill customers with a three-step process: anticipate, engage, deliver. Delivering on these heightened cust...
Situation in Egypt Risky for Telecoms and ISPs
March 22 by Chad LyneOn January 27th amid rising unrest in Egypt, officials from President Hosni Mubarak’s government contacted telecom and Internet service providers throughout the country and ordered them to shu...
IBM North America's Plans: From Social CRM to Outsourcing
November 04 by Gina ScanlonSunny Kumar, Business Solutions Executive for IBM North America's CRM outsourcing team, sits down with Gina Scanlon at the International Contact Center Expo & Conference in Miami. Kumar disccuses on...
Cincom and its Technology Solutions for the Contact Center
September 27 by CCW Digital EditorTed Cart, Client Executive of Cincom, sits down with former CMIQ editor Blake Landau and discusses its syncrity technology solution for the contact center, as well as the distinction between script...
Randy Saunders of Cincom Knows the Value of Differentiating on Customer Experience in the Call Center
June 14 by Randy SaundersRandy Saunders, Program Director for Cincom Systems, knows the value in dollars of differentiating the contact center through improved contact center technology. Saunders is proud of how Cincom, a p...