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Google’s Call Center Paying Off—Search Giant Gains New ROI, Customer Insights
September 07 by Brian CantorWhile many companies are committed to moving customer service operations from the call center to the Internet, online giant Google has endeavored for the reverse. Over the past year, it has finally...
Award-Winning Contact Center Leaders from Capital One, GE and Sabre Reveal Secrets to Delivering an Elite Customer Experience
September 01 by CCW DigitalNew York, NY – Call Center IQ today announced that award-winning contact center leaders from Capital One, General Electric and Sabre Holdings will share their never-before-heard customer exper...
How Citigroup Delivers the Right Kind of Global Customer Experience
June 15 by CCW DigitalIn celebration of the recent 15th Call Center Week, let's take a retro look at a piece from our 12th Call Center Week. It is 8AM local time, and your important overseas business meeting is a half...