incentives
7 Mistakes Made on Comcast's Customer Service Call from Hell
July 17 by Brian CantorHe was probably being rude. He was probably blaming the business for something that was out of its control. He was probably turning a deaf ear to the agent’s honest and helpful insights. W...
The Light at the End of the Tunnel: Creating Incentives for Call Center Employees
January 03 by CCW Digital EditorBrian Mullaney, SVP of the Customer Contact Center at The Scooter Store, gives a keynote speech at the 11th Annual Call Center Week in Las Vegas. The Scooter Store, which provides electronic mobilit...
The Most Costly Incentive Mistakes
May 28 by Robert CowenI heard the president of a large corporation, with a multi-hundred million dollar annual advertising budget, lament that half of their advertising was ineffective and a complete waste of money. The...
Effective Management Toolkit: How Google Retains Top Talent With Innovative Equity Programs
May 28 by Katherine MehrAs we look towards an improving economy, top talent will have an increasing number of opportunities. Organizations that focus on retaining their best talent must use all the tools available to do...
Six Pay Raise Alternatives for the Call Center
November 18 by Scott GordonAs call center managers, especially today, we are lucky to be able to maintain our current staff levels and/or work with the call center representatives that are left. Before everything went south,...