Innovation
Special Report: Accelerate the Road to Innovation with Low-Code
December 22 by Brooke LynchInnovation is always a priority — as expectations grow and demand shifts, companies must be equipped to react and evolve at a moment's notice. In the past few...
CX Showdown: Uncovering the Most Innovative CX Solution Today
November 16 by Brooke LynchTo uncover the most innovative CX solution today, Talkdesk® is hosting its ‘Digital Showdown: Innovations in CX’ event. On Thursday, November 18, 2021, the semi-annual virtual event is returning to sh...
2021 August Market Study: Customer Experience Trends, Challenges & Innovations
August 27 by Brian CantorHow exactly are customer demands evolving? What can we do to drive more customer satisfaction and loyalty? What role should emerging digital channels play in the customer journey?
Leveraging Insights To Deliver Personalized Banking Experiences
July 07 by Brooke LynchIn the ‘How banks can boost conversion rates with OpenText™ and Google™’ session at OpenText’s Rethink Experiences for Retail Banking event, speakers touch on the rapid pace of digital transformation...
U.S. Capitalism Ramping Up Innovation To Get Through COVID-19
April 13 by CCW DigitalThere is another side to COVID-19. A hopeful side. An innovative side. (One you probably haven’t read about). A side that rewards creative innovation and risky digital transformation.
As European Airlines Struggle, Lufthansa Banks on CX, Says CEO of InTouch
August 27 by Kindra CooperFare wars and seat surpluses have suppressed profits for European carriers
Podcast: How to Become a Digital Marketplace Like Amazon Using Omnichannel Strategy
August 26 by Kindra CooperInterview with Brent Burgess, digital technology executive at IAG
Innovation at Amazon: Why Good Writing Matters More than Public Speaking
July 08 by Kindra CooperSelling an idea is about focusing on facts
Connected Retail, AR/VR and More: How 5G Connectivity Could Shake Up Retail
June 25 by Kindra CooperRetailers are scrambling to design better in-store experiences
Innovation by Design Thinking: CX Week Canada
June 04 by CCW DigitalUsing design thinking to compete in today's experience economy
Digital Product By Design 101
April 26 by Kindra CooperHow to design excellent digital products
Amazon's Meghan Borsic on Why Some Companies Fail at Innovation
February 07 by Kindra CooperBuilding an organizational culture that accepts failure