investment
Champagne and Caviar: Emirates’ $2 Billion Customer Service Gives A New Age Spin To The Hollywood Glam of Airlines Past
August 24 by Wandy Felicita OrtizAs airlines cut costs and succumb to COVID’s impact on the travel industry, one brand is still willing to take risks and making a hefty investment in the customer service space.
6 Things Call Centers Should Do; 6 Things They Will Do in 2014-15
April 08 by Brian CantorWhat might serve as a tired clichê on the motivational speaking circuit must serve as gospel within customer service communities. There is a difference between thinking and doing. Deeply into...
The Two Functions that are the Basis of Success in Any Organization
October 04 by William Cohen, Ph.D.Peter Drucker was the first to understand that the basis of success in any business rested on only two basic functions. I emphasize that Drucker referred to any business. That means any business or...
Operationalizing Social Media and the End of Analysis Paralysis
May 03 by Art Hall"Social Media is like teen sex. Everyone wants to do it. No one knows how. When it’s finally done there is surprise it’s not better" -Avinash Kaushik, Analytics Evangelist, Google So...