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Not Even Higher Education Is Immune To CX Failure: Here Are 4 Ways Universities Can Improve Their Customer Service Right Now
August 24 by Wandy Felicita OrtizColleges and universities have been unable to meet the growing needs of a diverse student population. The American university system has, as a whole, come up short on the tools, technology and custome...
What is the Business Case for Bringing Jobs Back to the U.S. and Creating Greater Profitability?
September 22 by CCW Digital EditorIn this keynote presentation Joseph Jacoboni of Contact Centers of America discusses the importance of "onshoring." The onshoring of call centers is an important and lucrative investment. Offshor...