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10 Musts for Customer Satisfaction Surveys
December 22 by Al-Nashir BandaliThere are many ways to enhance your customer feedback data to ensure as much participation as possible, along with receiving the best results possible. Here are just a few. 1. Define Your Approach...
The Two Functions that are the Basis of Success in Any Organization
October 04 by William Cohen, Ph.D.Peter Drucker was the first to understand that the basis of success in any business rested on only two basic functions. I emphasize that Drucker referred to any business. That means any business or...
The Key to Making Your Voice of the Customer Actionable: Part 2
August 26 by Reg GoekeI’ve already talked about the importance of choosing the right metric in order to make your voice of the customer actionable in the call center. It should also be obvious that your voice of th...