Nordstrom
Modern Shopping For The Modern Man: Nordstrom Launches New Physical Store In Digital World
April 24 by Stephanie MercurioArticle by CCW Digital contributor Stephanie MercurioModern Shopping for the Modern ManIn an age where you have access to the world at your fingertips with just a few clicks, it’s temping to forego pu...
Great Experience Race: Do Apple, Starbucks Engage Customers Better Than Local Stores?
August 29 by Ashley VerrillThis research was compiled by Customer Service Analyst Ashley Verrill of Software Advice, a customer service software resource. Its role in facilitating purchases is certainly important, but when...
Nordstrom: Care About the Customer...Or Say Bye-Bye
September 24 by Brian CantorLegendary tales of customer service are rarely as sexy as iconic moments in entertainment and sports, but their impact on the way we envision a business can be just as profound. Such is the case f...
A New Age in Customer Loyalty
August 25 by Blake Landau[inlinead] In today's uncertain business climate, it is more important than ever to secure the Loyalty of your customers. Loyalty is the trust, the understanding and the emotional bond you have wi...
Creating a Customer Focused Culture
August 22 by CCW Digital EditorCIO of Acronis and IT specialist, Ed Benack talks at March's annual Customer Experience Summit about creating a customer friendly culture. His advice includes, "don't underestimate policies and proc...
The Mom and Pop Store: How the Unsung Heroes of the American Economy Are Surviving and Thriving
April 25 by Robert SpectorThere’s no business like small business in this study of the retail sector.Growing up in Perth Amboy, N.J., veteran business journalist Spector (The Nordstrom Way to Customer Service Excellence,...