Obama
Challenges for Government Run Healthcare Call Centers
November 30 by CCW Digital EditorJohn Kelly, Manager, Provider Customer Services Program for CIGNA Government Services, discussed points he made in his keynote speech at the 1st Annual International Contact Center Expo and Conferen...
VOC TV: The Language of Trust with Michael Maslansky
November 10 by CCW Digital EditorAuthor of new book, 'The Language of Trust: Selling Ideas in a World of Skeptics,' and frequent CNN contributor Michael Maslansky talks with CMIQ editor Gina Scanlon about how to create a positive d...
CFI Group's Sheri Teodoru on Onshoring and Contact Center Satisfaction
September 29 by CCW Digital EditorSheri Teodoru, CEO of CFI Group, discusses onshoring trends, working with the government, the Contact Center Satisfaction Index, and women in leadership at the 11th Annual Call Center Week in Las Ve...
Leadership Lessons from the U.S. Election
November 10 by CCW Digital EditorDaniel Goleman discusses the leadership lessons we can learn from Obama's success.
Running Government Like a Business: Things We Wish President Obama Would Learn
November 06 by From the HRIQ Editorial StaffEditor's note:This is a relatively long article. We ask you to stay with it.A joke once told by Harvard's Ted Levitt: "'It appears the biggest problem we have in America today is ignorance and apathy,...