online
Online Customer Experience: If You Think About the Customer, Success Will Come
April 03 by Brian CantorNo matter how much we talk about creating a consistent experience across channels and turning social media into a legitimate, seamless alternative to the traditional contact center, the reality is t...
Envious of Groupon and Zappos? Here's How You Can Achieve Their Success
September 12 by Mitchell OsakIt’s been over 15 years since the likes of Amazon, Expedia and eBay stormed the business world with their new ways of transacting business and startling growth. Ever since then, conventional...
Learning Smarter: Blended Learning Models to Grow
March 23 by From the CMIQ Editorial DeskPredictions of the imminent demise of instructor-led training courses at the hands of online courses, are already contradicted by a new growth in niche market instructor-led seminars coupled with pe...